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MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. . Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. Riders' Advisory Council; . Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Administering medication is the customers responsibility. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. . A CCR will return the call and complete the reservation. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. The customer cannot depart earlier than 4:00 PM. MARTA Police (Non-Emergency) 404-848-4900. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Should an application be denied, the applicant has the right to appeal. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. If the visitors disability is apparent, this documentation is not required. Mobility Fares. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. to request that an application be mailed or emailed to you. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Name, address and telephone number The PCA may either be an employee of the customer, a relative, a friend, or a care provider. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. Click this link[ Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. B. If service is to be suspended, the reasons will be provided. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Appeals must be received within sixty days (60) of receipt of the denial letter. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Reduced Fare Office OR (Forsyth Street Side) 1. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. MARTA's Fixed Route services include bus and rail transit services. . We don't offer Reduced Fare versions of any of our pass programs. Click this link[ breezecard.com. Card or the customer must pay cash. MARTA Mobility Customer entering through Rail Station fare gate The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Learn more. 6. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. (Across from Lindbergh Center station) MARTA Police (Non-Emergency) 404-848-4900. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. You may also e-mail: A MARTA Mobility Service Agent will explain the service and/or mail an application. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Operators are not permitted to handle service animals. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. MARTA Transit; MARTA Service; Facebook; Instagram; MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. Overview Bus times vary by individual route, so be sure to check the schedule for your specific route. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Cards MUST be turned in immediately for a re-placement at no cost. Five Points Lost and Found Office is temporarily closed. Please complete the If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Customer Name (first and last) or Customer Identification Number. Assistance for TDD Users: (202) 366-0153. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs It's part of making MARTA a transit system everyone can use. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. 2. Train Hours. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The fax number for Mobility Eligibility is 404-848-6900. MARTA Mobility Breeze Cards are not transferable. University Program. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. MARTA Police (Emergency) 404-848-4911. The application has two (2) parts (A & B) and is the first phase of the process. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Rail stations have both elevators and escalators. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility.