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Michael is now my "furniture guy" and Kat is my "furniture gal." I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" 4,200,070 reviews on ConsumerAffairs are verified. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Who is looking at this furniture before it goes out for delivery? | Read 21-40 Reviews out of 40 You can also visit one of our stores. Poor customer service. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. Definitely coming back to finish off my home! Companies can ask for reviews via automatic invitations. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Thank you. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. Cannot be returned. What a beautiful store! We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. Worst customer service ever, the sales associate lie to you about the delivery schedule. work. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Please see our Measuring for Furniture Delivery guidelines. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. I was "disconnected" by phone 3 times. If you don't want to deal with headaches, order everything online!! I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. The back cushions are not sewing straight. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. These are merely guidelines for measuring and do not guarantee your furniture will fit. They were delivered yesterday, and three out of the six had scratch marks on the legs. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. We tried every possible method to inflate without, and it just. All the furniture is beautiful. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. May all benefit! We bought it received it by UPS in a week and hung it up. Wife desired a unique dining table with stone inlays priced at $6200- wow. Please contact Arhaus for details. 2022-2023 Slumber Search $1,000 Scholarship. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. They just ignore the questions. Everyone is always so helpful and pleasant to work with. Have bought several pieces in the past, but never again. Absolutely stunning store and I love all their merchandise! Phenomenal store. I never received any paperwork from them confirming my purchase. I will continue to work with her on future projects. They have gorgeous unique quality pieces at affordable prices. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Sat, Mar 23, 2013 : 4:55 a.m. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. What do we find? It goes against our guidelines to offer incentives for reviews. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. It is a bad product as it provides them way too much room to deny claims. We purchased 2 dining table end chairs in Feb 2021. Beautiful furniture at shocking prices. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. For as costly as the furniture the customer service is really bad. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Highly suggest you check it out and give your home that fresh touch Arhaus provides. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. However, the actual colors you see will depend on your computer monitor. We purchased furniture for our living room and dining room. I apparently ordered a custom outdoor furniture set. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. Sign up for promotions, decorating tips and more from our team. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! Awful customer service! . I truly believe the true measure of a business is how they handle a situation when something goes wrong. Learn more about purchasing Worry-Free Protection Plans. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. and didn't hear for a week, so I called him back again. Arhaus is a lovely store in Plano/ Frisco Texas area. We highly recommend them and will be certain to work with them again. How do I request a catalog or sign up for email or remove my name from your mailing list? We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. We require contact information to ensure our reviewers are real. I sent a request for a second shipping label. No one called. The retail prive was around $6,000. Apply today at CareerBuilder! For this reason, we will be purchasing the Tahoe & we will continue to work with David. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. DUTIES AND RESPONSIBILITIES Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. He went above and beyond to make sure my husband and I were satisfied. They were both delivered a week later. You know those sales people that just bug? ! A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? We use dedicated people and clever technology to safeguard our platform. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Arhaus has beautiful and unique things. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Here I am 3 months later and issue still not resolved. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Half showed up within a week. Please see our Measuring for Furniture Delivery guidelines. Walking around aimlessly Tricia came to the rescue. $2650 and after 7 months, we still cant use the sleeper. Save money, frustration, and blatant disrespect. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. He is honest and doesn't pressure you to purchase from Arhaus. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. No problem with ordering, delivery etc. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. The arm of one custom chair, the wood is split. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . Debra answered all our many questions and offer good advice. Thanks for nothing Arhaus. Thank you. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Long wait . It was a custom piece so it took quite some time to come in (which was expected). We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. They don't call or email back. This order arrived yesterday, 7/18/14. So the took them back and reordered the two chairs. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. Full-Time. It looks amazing and well constructed. Coffee table arrived after extended wait with large black streaks all over it. From looking at other recent reviews on various forums I'm not alone. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. The cushions didnt last 18 months. We have made several purchases with them to furnish our new home and they have been fantastic to work with. They told me they dont cover surface issues, are you kidding me? They said no and didnt seem to care that I was going to write reviews. Q Where is Arhaus located? I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. I was only refunded for one of the two boxes. Usually almost impossible to find a sales person. I bought $4500 worth of stuff on the website and they charged me $5500. I decided to return the blankets and Arhaus sent me a shipping label. Poor customer service. The pros: Delightful, handcrafted rugs that can enhance the style of your space. Thank you again! I tried several times to order them, each time being told that I would definitely get my chairs. 68. Recently I attempted to locate some bedding at Arhaus that they no longer carried. I look forward to working with you in the redesign of our living room! She was amazing. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. Loved working with Etta and Chris. Verification can help ensure real people write reviews about real companies. Delete One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. Very punctual and efficient. Excited for the sectional and living room pieces! What if my items do not fit upon delivery? The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. They then promised late August. Merchandise in our warehouse cannot be held more than 90 days. Do I need to create an account to order online? All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. How can I check on the status of my order? He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. I recently purchased a dining room set from this store location. It needs to be done with a hand held attachment! Each one was a recording to hang up and go online for more help. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. The pillows are easy to wipe down too. On Arhaus Site, table I orderd takes 9 weeks! I'm thrilled Arhaus has come to San Diego!! I will definitely be going back. I ordered same table 16 weeks ago, and still no set delivery date! Laurie. Arhaus' customer service is definitely lacking. Can I make a payment on my Arhaus Credit Card at a store location or online? If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. After the third time, the concierge suggested that I return the chairs and chose new ones. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? We picked the furniture, then we picked the material. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. My boyfriend and I adore this store! We have enjoyed a wonderful experience working with the team at Arhaus. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. We spent close to $75k at this store and purchased their warranty on the furniture. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. Even if you spend thousands of dollars you will not receive any support. Arhaus don't manufacture their . We purchased a rug from them and two months after receiving it looked like it was over 2 years old. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. Thank you to Daniel and Michael as well as the professional delivery team. All the dishes I paid full price for and I didn't get to use have since gone on sale. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. We have since been back to order additional items. Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Out butts hit the wood on the seat cushions. We want you to love your new piece as much as we do. They did not put aside my chairs and I was told too bad because they no longer have them. My interior designer Tricia, was amazing to work with. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. She said she had just the the item. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Ordered an expensive coffee table after seeing in store and online. Purchased two new pieces for our new apartment. I can't say enough about the beautiful furniture and great customer service at Arhaus. After finalizing the design the order went in. The furniture itself has held up well with 5 kiddos, however the cushions have not. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. You won't be disappointed. I hope Arhaus realizes what an asset they have in her. After visiting nearly every furniture store in San Diego we stopped by Arhaus. If you placed your order in a store, contact your Design Consultant. We are talking about approx 1k on an order of over 20k. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. I also got covers for when it snows here in Colorado. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. 51 customer reviews of Arhaus. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. Similarly, the line between "pushy" and "helpful" can vary from person to person. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. I have worked with Michael Babcock to furnish two homes. Once you've made your decision, send back the rug swatches within 14 days for a full refund. From start of purchase to delivery, I am 100% thrilled with my purchase. I went in today and found a floor sample chandelier. I called to check on the order since we are entering the second week of April. I purchased a garden stool in October of 2022 that was delivered in November. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. It is now almost September of 2022. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. The sales staff is very helpful and non-judgmental (snobby). I do wish returns would be a little less costly. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Tricia one of the design consultants came to my home and helped me plan my buy. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. The cons: Some shoppers mentioned issues with shipping. (It took me multiple visits to make final decisions on my purchases). Here are 8 tips for writing great reviews. They took longer than expected. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Awesome ordering process! With a 7-page contract. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. I would not recommend this place. Overall, customers have good things to say about Arhaus and their online shopping experiences. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. I purchased a lamp through Arhaus. I will never do business with them again. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. And non of the back rests held shape they sagging and about 1/2 full now. We had one rip in a couch and placed our request for repair in January. Even worse than this, I cannot get straight answer from the salesperson. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise.