The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. However, on every successful transaction, the buyer will be charged 10% of the face value as fees. [2022], Gametime vs Ticketmaster: Which Is Better For You? 4. Tickets for concerts and sporting events. You would transfer the tickets from your Ticketmaster account to the buyers email address. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ticket fees are high but not entirely arbitrary. The website allows you to ask questions from other users in their community and get easier solutions. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. The search function is one of the best in the industry, including venue map viewing and advanced filtering. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. It has tickets to book online like theatre, family events, sports, concerts, and other events. These results implied that the hidden-fee buyers were misinformed about the total purchase price. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Different events have different buyer fees. That means you have a much better idea of what you're paying to start with. Nothing was even on the table. Log into your account and select from the list of 'Upcoming Events'. For more information, please see our Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. That money would go entirely to Ticketmaster. Seating Area: 104. In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. As one member said after canceling their seats this sucks!. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. The study, co-authored by Tadelis and forthcoming in Marketing Science, set out to better understand how drip pricing affects both the quantity and types of ticket purchases through a large-scale, real-world randomized experiment. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. Each week, we explore unique solutions to some of the world's biggest problems. Do you ever wish that online ticket booking was less expensive? SUGA | Agust D has announced SUGA | Agust D . StubHub: $128 - $155. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. [2022], SeatGeek vs StubHub: Which Is Better For You? It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. Danielle is the author of this solution article. Tap Transfer. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Some teams, venues, or artists put delivery delays. Search by the artist, events, or venues on the big search bar present in the front. The mobile app comes with a Price Alert feature to let you know if there are new ticket deals for events or artists you're interested in. In other cases, a reseller may be selling you tickets they haven't even secured yet. Ticketmaster should be able to confirm this for you. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. Search by team, venue, artist, or event. . 2023 CNBC LLC. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. Doing so will bring you to the primary seller's page. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. In case you were thinking if the website allows negotiation, they do not. Is that normal? Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. How do I fix this ? They have a user-friendly website with a good user interface. Not looking for Taylor Swift? This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Due to the high demand for tickets, the prices can rise to seven skies. Sat, 17 Jun 2023 | Got a confidential news tip? Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. "It just becomes a part of the overall economics of going to an event," Goldberg says. We do the research and testing so that you don't have to! The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. Sometimes, StubHub has the ability to lower the ticket prices just enough to beat out the competition. [deleted] 4 yr. ago If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. ViralTalky's team of content writers regularly helps write high quality content. Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. Alex Murdaugh stands guilty of killing his wife and son. That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. Please consider making a one-time contribution to Vox today. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. For Ticketmaster, the biggest selling point is a flexible return policy. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. There are a lot of differences between StubHub and Ticketmaster. }, three one = .hide-if-no-js { See Full Review of - Ticketmaster | Stubhub. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. To explore this idea, the researchers examined how users clicked around StubHub. Refunds can also be requested within 72 hours of purchasing your tickets. Ticketmaster vs Stubhub. Click the Sell Tickets button or the Sell button on the app. Press J to jump to the feed. To put it in short, Ticketmaster has a website that is easy to use. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. Not every ticket includes a facility charge. Thats the reason the StubHub experiment didnt work. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. newsletter. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. The other half of StubHub users continued to see the all-inclusive prices. Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. Garth Brooks Background. Select the tickets you'd like to sell and click "Sell." 5. If anything, we should be glad that guy in the audience managed to yell a little bit. Your email address will not be published. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. [2022], Gametime vs StubHub: Which Is Better For You? A place to discuss and share all matters concerning singer, Lana Del Rey. You should be able to transfer them from your Ticketmaster account. Get this delivered to your inbox, and more info about our products and services. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? I'm confused. There is a 15 percent charge that remains consistent regardless of your ticket price. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. . There are exceptions for US Open matches and MLB games. In most cases, tickets arent issued until 24 hours before the event. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. On the homepage of its website, you can search for the event you are looking for. It allows you to sell the tickets and transfer them to a new owner. "Stubhub is saying they cannot refund buyers because sellers . I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. However, few studies had examined this question at such a scale.. Ability to get tickets without visiting box offices in person. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). Not looking for Taylor Swift? Reader support helps us keep our explainers free for all. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. They use bots and whatnot which is so annoying. That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. Tickets for sporting events, concerts, and theater productions. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Secondary sellers often buy up tickets from primary sellers in bulk with the help of "bots," and then resell them at a higher price, a practice known as ticket "touting.". 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Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. That price tag will get . Can I sell tickets from Ticketmaster non eligible for resale? You can also see all the fees broken down at the checkout. There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. 2020 Official Top 5 Review. Resold tickets are priced by the individual seller. You do not want to waste your money and the tickets will mostly not be refunded. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Does anyone know of another way to get ahold of their support? Learn More. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. When you sell tickets through the service, there aren't any fees for listing. "A lot of these companies that live month to month or on three-month. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! The findings raise questions for whether consumers have a right to full price disclosure up front. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. Save my name, email, and website in this browser for the next time I comment. The main menu, search engine, and other important elements of the website are available right in front of you when you enter the site. Its supposed to be challenging. As if the way that art challenges us is by testing our abilities to make purchases on a monoliths poorly designed website. To learn more or opt-out, read our Cookie Policy. }, + nine = sixteen .hide-if-no-js { For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. However, it might actually be a fraud. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. Season Ticket Memberships. The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. This is not a heartwarming success story. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. Please list the steps on how to do this. But it becomes a "buyer beware" type market, experts said. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. Ticketmaster Blog. I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. Ticketmaster vs Stubhub: Which is Better? Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. . Order processing fees are another type of convenience fee. In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. You will enter your community username and new password and done! Both TicketMaster and StubHub have proprietary applications. All Rights Reserved. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. Full refunds from participating venues within 72 hours of ticket purchase. CPAC used to be a barometer. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. The prices fluctuate according to the value of the tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. Ticketmaster is the "primary" seller of the Taylor Swift tour, for example. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. They are ready to deal with multiple currencies. So, which of the two is trustworthy? Ability to view venue map. Now its all about Trump. Even for the buyer, searching and doing other movements on their website comes without any charges. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. Swift will perform more . As this price comparison shows, both services have a wide variety of seats available and are usually . "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. [2022], Ticketmaster vs Live Nation Which One Is Best Option? The reason the tickets are cheaper on one provider over another is because of the same logic that goes in the hotel rooms certain companies by certain amounts of Blocks of rooms and StubHub obviously purchased a larger block of tickets then did Ticketmaster does allowing them to sell them cheaper good night oh and one thing you might wanna watch By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Comprehensive event search feature. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. Unable to transfer Tickets Ive sold. These two companies often offer tickets for the same events. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. There is no way to get in touch with Ticketmaster directly. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. Stocksy. Ticketmaster seems to be indicating the tickets are non-transferrable.