1 Complain to the ticketing website. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. How do I change the email address on my account? Follow these simple steps to get your money back if you've got a problem with your tickets, 2. This is so we can promote the sale of tickets and items that You list for sale. All. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. 6.3 Allocation of Risk. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. This is often referred to as mitigating your loss. What are the viagogo Terms and Conditions? 3.1 Accurate Descriptions. Dec-23-2017 03:49 PM. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. 7.5 Miscellaneous. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. We will not allow You to buy or sell tickets before You have registered with Us. We endeavour to rearrange delivery with the customer or arrange a collection point. Copyright (c) 2006-2023, viagogo AG. Viagogo says it paid me in November, but it has not turned up in my account. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. 2.10 Collecting Payment. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. . How do I sell my tickets on the Ticket Exchange? If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). We do not control the information provided by other users which is made available through the Site. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . By browsing this website, you consent to the use of cookies. Note that Your payment may be withheld if you violate this clause. How sellers get paid No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. How can I change my bank details for my resale order? The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. We do not write articles to promote products. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. 'This is the benefit of working with a regulated and trusted platform like Viagogo. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Both you and the company were insisting that you weren't in the wrong. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). This does not affect our editorial independence. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Additional information can be found in our FAQs and on the ticket details pages. Ticket listings are a representation of actual seat location. How to get a refund, repair or replacement. Cons: Viagogo Reviews. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Do I have to pay a service charge if the service is poor? In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Why can't I see my order or sale in my account? The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Can you help me find out what has happened here? " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. To be a member of this Site, You must agree to accept the terms in this Agreement. Thankfully, I have now managed to get to the bottom of it. For American Express this is the 4 numbers on the front, right hand side of your card. 9 Dec 2022 - Seller Support Associate . viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Viagogo Won't pay me for my sold tickets. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Leave the Archive. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Are investors underestimating the impact of rate rises? The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. We may investigate complaints and violations of our policies. 6.7 Third Party Information. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. PREAMBLE Instead, write to them again: restate your claim, and the reasons for your complaint. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. What is the viagogo complaint handling process? Viagogo is a secondary ticketing site. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. 1999-2023 PayPal, Inc. All rights reserved. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. Hello has anyone had a successful outcome from viagogo through paypal. Contact your bank or credit card company to verify the authorisation of payment to viagogo. To open a dispute: 1.Log in to your PayPal account. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. To post a ticket for sale on viagogo You must first register with the Site. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Event dates, times, venues and subject matter, which are listed on the ticket, may change. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. I had a flight delay, can I get compensation? Selling a type of mobile ticket and transferring it to the buyer. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Best Shopping Deals In the know quiz Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . viagogo Pay & benefits reviews Review this company. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Viagogo should be the subject of a full criminal investigation.. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. Like. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Sadly I could no longer attend on the new date which was in October 2021. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. In November, the firm was required to improve the information it gives to. With mycashbacks you get cash back & discounts very easily! You warrant that you are over 18 years old and have the legal capacity to make the transaction. 0. the price it is sold for on the primary market). Super Bowl Ticket. Is that normal? 2.9 a) Exception to Sellers Obligation to Confirm. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. The tickets were bought and sold online, using the Viagogo fan resale platform. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Get the transfer info. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Viagogo just like many other ticket sellers are modern professional con artists. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. As you could not provide the tickets for your sale 9799872, we have had to cancel this. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Join the 36,151 people who've already reviewed viagogo. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 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We will also add sales or value added tax on our fees as applicable. 2.2 Registration. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Phoenix Suns Tickets. Selling Mobile transfer tickets you bought on viagogo? For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. Theres a problem with my wedding venue or supplier - what are my rights? A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. 2.3 Username and Password. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. 1.2 Ticketing Exchange. 2.7 Payment Authorization. 2.13 Ticket Information. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. I got food poisoning while eating out, can I get my money back? We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 2.8 Pay & benefits. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Please note that service fee amounts may vary by event and are subject to VAT. We do not allow any commercial relationship to affect our editorial independence. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. We will be looking closely at this evidence to ensure that the order has not been breached. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. . A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. If tickets are not consecutive, then the Seller must create a separate listing. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Ratings by category. You can update your payment method as long as you haven't yet been paid. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Red Hot Chili Peppers Tickets. Viagogo says it does this but takes no other steps to prevent the practice. The site operates a system wehre the tickets don't go on sale until they receieve them. 3.Click Dispute a Transaction. We may also first deduct any amount you owe us from any amount we owe you. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising.