Joined for a month at the Keighley branch in August 2013. It was a great gym to start off my journey on becoming the best version of my self. the gym is very clean, the staff are very friendly and always up for a laugh! | Read 261-266 Reviews out of 266 Friendly staff always happy to help. Your experience matters. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. You buy cheap equipment and take months to repair broken ones. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. How many stars would you give TruGym? My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. We also ensure all reviews are published without moderation. Having booked online, I would have expected an email letting me know. God forbid you request to leave is apparently impossible! The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. | Read 61-80 Reviews out of 255 collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. DISGUSTING!! Understandably very angry!! The trouble is they use crooks to process their member's payments. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. The changing rooms are always clean and the same for the showers! Head office failed to respond to emails! good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. The Stockton site seems to be run on a shoestring. It was ideal as there is a Friday class at 5:30. But no way to resolve it. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. My branch shut down down and I never received a membership refund. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Moreover i received several very abusive emails from them in the days following. I find the booking system for classes difficult to work out which is why I havent booked any yet. Contact your local truGym via our online contact form. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. But the other equipment makes up for it. Terrible service. I also send two emails through to them and I never even received an acknowledgement let along a response. Needs improving but here is hoping it gets there! 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Plus side, plenty of cardio equipment. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. 4/ Told on joining in November I could freeze my membership free of charge for the summer. Weights are all over the place. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! We'll then contact Harlands on your behalf to get this resolved. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Any attempt to contact head office is ignored. Our 2022 Transparency . why would you not notify any body ? Verification can help ensure real people write reviews about real companies. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. a nice open plan gym. I was asked if Id like to suspend or cancel my membership. Joke of a place. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. No on-duty lifeguard (is this actually legal!!!). How many stars would you give TruGym? Your experience matters. Like a sauna. Been coming here for many years and have always found the staff very pleasant and welcoming. I got nothing. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Save your money, go elsewhere. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Most staff are very polite. Find out how we combat fake reviews. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Find another gym do not get involved with them. Join the 261 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. Im going to have To cancel direct debit. Do you agree with TruGym's TrustScore? Totally disgusted with the service offered with no thought or effort of building a customer relationship. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Your experience matters. All rights reserved. Bring back Les Mills Body Combat please! AVOID LIKE THE PLAGUE. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Absolutely flabbergasted of the audacity and attitude she had with me. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. | Read 241-245 Reviews out of 245 I have paid for a year's membership through GymFlex and have no idea how to get my money back. We also ensure all reviews are published without moderation. Verification can help ensure real people write reviews about real companies. Highly recommended. Would definitely recommend to a friend especially with the ladies only facility. Join the 271 people who've already contributed. Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Nobody will reply to emails or tweets. It's a public swimming baths not a gym. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Join the 268 people who've already contributed. They put on load music then procede to shout over it. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Join the 269 people who've already contributed. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. I use both the free weights, machines and also classes. the recent cctv cameras introduction is also not only bothering me but most of us who cover. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. It goes against our guidelines to offer incentives for reviews. I've always felt so welcome at TruGym and enjoy making my daily trips. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. as a regular memeber of this gym i feel it as it is my responsibility. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. !Poor service. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Your cars are not safe! Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Verification can help ensure real people write reviews about real companies. A positive and social environment to train and meet people. How many stars would you give TruGym? If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. This gym is great! | Read 41-60 Reviews out of 241 Friendly environment for ladies only. Not helpful at all. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Consistently fail to keep to their own opening and closing times. I am still waiting for a refund and the information about the instructors.. not enough space for stretching n exercise. TrugymStop taking payments from new customers when you know full well that you are closed !!!! I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . I DO NOT RECOMMEND. Staff are really friendly but could be more helpful to newcomers. Companies can ask for reviews via automatic invitations. Went there this afternoon and there was signing stating the gym was forced to close. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Fuming to be honest. Companies can ask for reviews via automatic invitations. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members
,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. This year I registered again with a different email address. They definitely make it difficult to contact them through their website. We also ensure all reviews are published without moderation. The floor is never cleaned properly and the water dispenser has mild on it. The number for the centre was not being answered, neither were emails. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your experience matters. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. I paid for a year membership and at that point had several months left. How many stars would you give TruGym? How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. 0 star! I used to be with DW you in Huddersfield then true gym took it over. How many stars would you give TruGym? Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Poor customer service and conflicting information provided by staff! Staff are the ones who represent the gym and are suppose to behave in a professional manner. because of this I was able to cancel my contract. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. It would also be good to have some hit classes in the morning at 6. Consistently fail to keep to their own opening and closing times. I have been trying to contact them for a refund for months and have been completely ignored. No on-duty lifeguard (is this actually legal!!!). Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. !What a disgrace. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut.