The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. After three week they call us and we paid and receive our car. 3 reviews. Laura Buick-GMC was also in the top 65 for Buick sales nationally. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have purchased two from Laura Buick and referred family and friends there. Its been two weeks. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business GLEN TANQUIY. . Please contact me at your convenience and we can help resolve your concerns. We combine family values, integr I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. It appears that your third party warranty that was sold to you by your lender does not cover all components needed to repair your vehicle. We specialize in lifted trucks and superior service. (705) 733-3332. This company is false advertising. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Owner at Laura Buick-GMC, INC Collinsville, Illinois, United States. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Jack and Laura's two other children also work at the dealership; Steve is the vehicle manager and college student Olivia handles the dealership's social media efforts. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The Historic Houses Association is a membership organisation for owners of stately homes and represents the interests of over 1,600 of the UK's leading privately-owned historic houses, castles and gardens, many . Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. When Glen isn't managing our shop he . Sistemista Windows/VMware (RIF. This was all explained to you by our service advisor, ***** ***, prior to work being performed. Please reach out to me directly and I can provide you with the warranty information you are looking for. Yelp users havent asked any questions yet about Laura Buick GMC. The dealership would not honor the peeling paint repairs and classified it as road debris damage. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! I canceled a wheel protection warranty on 11-23-2021. After a week the check in light came back on. Good dealer to work with. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. Quality Buick GMC Cadillac - 165 listings. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. No one ever calls back and I have to keep calling. *******************************. Unfortunately the truck was sold. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. Then why are they made available on the website for sale. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. | Learn more about Laura Waller's work experience, education . But they're also smiling. This is why your vehicle repairs were incomplete. My mistake. Thank you for reaching out and bringing your concern to our attention. The other items recommended were not since you did not authorize or pay for the additional repairs needed. So its up to the manufacturer to change the outcome of my experience and satisfaction. It is now back with Laura Buick. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. Click the link in the email we sent to to verify your email address and activate your job alert. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Search more new GMC vehicles for sale here at Laura Buick GMC. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. Call 618-623-4768 or Email Us anytime! 903 N Bluff Rd, Collinsville, IL 62234 Use our search function below or click the buttons of popular models to start your search! Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Our selection, service, and professional staff will set us apart from other dealerships in the area. Transmission. Dominate search results. The cancelation was complete in January. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. In addition I went to get an oil change at a major change, and they said that the drain plug is completely stripped so the only way it is coming off is if it breaks off. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. Buy. Along with the truck I purchased a paint/interior protection plan. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. laura buick gmc. from Atlanta and drove my new Canyon home. approved for the Colorado through CarGurus Dan Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. Get more reviews from your customers with Birdeye. Customer Reviews are not used in the calculation of BBB Rating. All vehicles are listed on our site until they are physically sold, however, we do not take multiple deposits on vehicles while waiting for a car or truck to ship from General Motors to our dealership nor from the time they arrive at our dealership until the time a customer takes physical possession and completes a sale. Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. I was given the information to get a prorated refunded I feel I should be given a full refund based on misleading information given at the time of the purchase. I am opening up a case with General Motors and sharing your feedback with them. When my payment statement arrived I noticed extra money besides the wheel warranty was credited towards the balance. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. We analyze millions of used cars daily. A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. But anyways I shouldn't have to keep calling to check up on an answer. Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. ***** also provided you with a discount of $318 to help offset some of the charges. Great service. To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. Your warranty covered a portion of the replacement of several internal components of your engine. Owner at Laura Buick-GMC, INC Collinsville, IL. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. When I called the extended warranty company they said the extended warranty was also canceled. So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. The new showroom at the Laura Buick-GMC dealership. Join to connect Laura Buick-GMC, Inc. Report this profile . Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. JOHN SWISTAK JR.,. The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. They were supposed to fix a place on the car, but they went back on their word there. One Owner. As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. It's a collective group of good people and that comes through for the customers, he said. Regarding airbag recall work invoice ********* ******- The service department destroyed the dash in my truck and pretty much said have a nice day, were not responsible for any damage to the dash during airbag recall work. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. This gives us more validity, said Sales Manager Jack Anderson III, who is the son of owners Laura and Jack Anderson Jr. When we tell people we're a top dealer in the country, people feel at ease.. Please let me know if I can assist with anything. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. Buick so I went on there website and applied and 1620 E Homer Adams Pkwy Alton, IL 62002. The items you authorized and paid for were completed. You can unsubscribe from these emails at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We are happy to assist.All the best.