Take care!Thanks,Rebekah. The lady at the till was no better. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. 44.99. Footasylum. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Package allegedly dispatched on 11th December and now reported as list in transit! Price was unbelievable for what I got! Claim your profile to access Trustpilots free business tools and connect with customers. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Perfect from start to finish. There was a problem. Very disappointing.Would never order from them again! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Reordered again Sunday afternoon, Monday morning was here. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Find out how we combat fake reviews. It's your job. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Thanks,Rebekah. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Greater than 75%. Absolutely fuming with this company. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. High performance sneakers, trending streetwear and exclusive product weve got you. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. Treated myself to some new trainers and jogging bottoms in the sale! After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Please refresh the page and try again. All in all, satisfied with my purchase and dealings with this shop. Companies can ask for reviews via automatic invitations. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It's great to hear you are happy with the coat and that the delivery was so quick. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Perfect from start to finish. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Get Discount. I was taught to value customers, no matter what job I was in. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Delivery to Australia was super cheap and very very fast! For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. The North Face. The lady at the till was no better. It needs to be unworn or unused and still have the original tags. Suggested companies are based on peoples browsing tendencies. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Tommy Jeans. Was told that neither was possible because I didnt return them in the original shoe box! I will always order with footasylum I am very happy with the service and products. Click the 'Copy' button to copy it. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. - Anonymous. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Quality, style and value superb. Companies can ask for reviews via automatic invitations. Shoved the card machine into our face. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Tried to send Crocs back as they didnt fit my daughter. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. That is great news about the fast delivery.We hope to see you again very soon. very helpful as Liverpool didnt answer the phone. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. That is great news about the fast delivery.We hope to see you again very soon. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! It goes against our guidelines to offer incentives for reviews. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). You will be contacted by email to verify your review. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. I ordered an item with Christmas delivery on 20th December and received an email confirmation. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Your browser does not support embedded videos. Verification can help ensure real people write reviews about real companies. !spoke to Edge lane store about colours in crocs. Received 2 small refunds for I don't know what! A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. We also ensure all reviews are published without moderation. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. If this was my store, they would all be sacked. Hey Karl!Thanks for taking the time to leave us a review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are so glad to hear you are happy with the service. * One or more of these files was not uploaded due to an invalid file type. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Ordered almost 400 worth of clothes for my son on the 12th of December! Lancashire They also offer a WhatsApp device but it doesnt work. Here are 8 tips for writing great reviews. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Extremely moody.I've never seen such self absorbed people. We use dedicated people and clever technology to safeguard our platform. I have sent them back the undamaged trainers in a damaged box as I received them. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Just noticed that the box they have sent them in isn't for the correct trainers. 2. They were dispatched quickly and delivered within a few days to Northern Ireland. Tried to send Crocs back as they didnt fit my daughter. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Extremely moody.I've never seen such self absorbed people. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Ordered coats for 2 of my sons in the sale. To break them up politely to ask for helpit was like I had sowrn at them. Email never arrived so ended up going to a store on crutches to get a refund. Footasylum doesn't deliver on Bank Holidays. Replies to negative reviews in < 24 hours. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Find out how we combat fake reviews. 3. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Over 90 off RRP. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. 60%. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Here are 8 tips for writing great reviews. Happy from start to finish! In November 2022 I placed an order with FootAsylum and it never came. One star as there is no 0 stars. I ordered an item with Christmas delivery on 20th December and received an email confirmation. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). This time, however, when I ordered, their courier choice was Yodel. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Footasylum. To break them up politely to ask for helpit was like I had sowrn at them. Strengthen your review by uploading photos & videos. Shocking service avoid disappointment. First and last time I will use this company. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. You will receive a verification email shortly. All rights reserved. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Replies to negative reviews in < 24 hours. Simply follow our returns portal link below. Unable to get in touch with anyone from customer service to resolve issue. Do you agree with Footasylum's 4-star rating? You have 28 days to return your items and you'll need your original receipt or delivery note. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Which are the instant chat and the WhatsApp!! They all fit perfectly. Avoid this store at all costs. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Courier. Average Delivery Time. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! - Anonymous, posted 4 months ago Delivery to Australia was super cheap and very very fast! We hope to see you again very soon. They were dispatched quickly and delivered within a few days to Northern Ireland. Email and text communication was prompt and efficient. very helpful as Liverpool didnt answer the phone. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Alpyrex. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Just noticed that the box they have sent them in isn't for the correct trainers. Start your return online at the Footasylum website. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Got them cheaper than any other website. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. 2023 Trustpilot, Inc. All rights reserved. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Perfect from start to finish. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. 10/10 will not be using footasylum again. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Was looking everywhere but at her customers. 10/10 will not be using footasylum again. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. 2023 Trustpilot, Inc. All rights reserved. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Ends: Tue 28 Feb 2023. In November 2022 I placed an order with FootAsylum and it never came. Hey Karl!Thanks for taking the time to leave us a review. They also offer a WhatsApp device but it doesnt work. Will definitely be ordering from them again. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Keep up the good work Terry!Thanks so much.Tanya. Would not recommend. Thank you so much. Companies can ask for reviews via automatic invitations. 10% off at Footasylum on first orders with this promo code. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Greater than 37%. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). We use dedicated people and clever technology to safeguard our platform. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Get Code. If you miss this window, youll have to go through the returns process. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. We often link to other websites, but we can't be responsible for their content. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. No greeting, no please, no thank you. Only response was we would receive a call within 8 hours - that was two days ago! I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Verification can help ensure real people write reviews about real companies. Been trying via live chat, what's app and calling HQ. I can't even point the blame at one member of staff because they were all terrible. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. A refund can take up to 10 working days to show in your account. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Code Expires. Ordered it on Monday and it was delivered on Tuesday. Happy from start to finish! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Never again. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We hope to see you shopping with us very soon. Shocking company - bought two items trainers and sliders order value 100.28 never received. Newsletter subscription. Hey Getta,Thanks for leaving us a great review. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. They sent me trainers in a damaged box. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. T3 is part of Future US Inc, an international media group and leading digital publisher. High performance sneakers, trending streetwear and exclusive product weve got you. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Why have i been rejected for my return as the item was faulty? Check out what 59,340 people have written so far, and share your own experience. Would you like to add a photos or videos? Return an item in Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. On-time Delivery. I was taught to value customers, no matter what job I was in. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Ordered standard delivery, was dispatched the next day & arrived the day after. Ordered coats for 2 of my sons in the sale. They have sent them back to me and are refusing a refund. The lines are open from08:30 - 19:00. Check out what 59,467 people have written so far, and share your own experience. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered.