We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. I was in the middle of booking but the ticket sold why did this happen? You must always gift a whole reward. 2. The price that is displayed was available the last time somebody searched for the city pair combination you entered. .content.header-bottom {
Visit www.hsbc.com.au or call 1 300 30 8 880. See the Airpoints terms and conditionsfor full programme details. Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. And there's plenty of more ways he can help. The Airpoints credit cards are issued by Kiwibank Limited . These fares are only available online for one day only or until sold out. Half-yearly account fee is waived if $50,000 or more is spent on card since that half-yearly fee was charged, 2 complimentary valet parking vouchers per year, Joining fee waiver + $145 discount off standard 12 month individual Membership rate. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. This should also be the same name that's on your current passport. air new zealand boarding process. Status Points add up to make you eligible for Silver, Gold or Elite tier status. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. Air New Zealand Lounges. It may take a little longer than usual to get back to you. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking Just because a website starts with https does not mean it's safe. You must provide an email address to register for an online Airpoints account. New Zealand domestic check-in. It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. If you are not able to access your account, please get in touch with our Contact Centre. height: 42px;
If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. then. You can make many changes to your flight details online: All you need is your six character booking reference. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. font-size: 140%
Your flight was no more than 30 days before you joined Airpoints if you've joined recently. Can I purchase additional AirNewZealand lounge Guest Passes? Convert your Star Alliance Points to AirpointsDollars with AirNewZealand, subject to your membership in the AirNewZealand Airpoints Programme. If you have not setup your secret questions and answers previously, you will not be able to complete this process. Please report it to us. In the air, you can earn AirpointsDollars on many AirNewZealand and Star Alliance flights. * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. Check the vaccination and testing requirements for international travel before you book and fly. Pro-tip: For the best Oscar experience, sign in to the website first. text-align: center;
*Lending criteria, terms, fees and conditions apply. For members living in Australia, one Australian Airpoints Dollar is equivalent to one Australian Dollar for redemption. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. Here are some suggestions to fix the problem. Lucky for you, we have a few ways to get in touch. If you have forgotten your username, click here to request it to be emailed to you. . Do keep your account and contact details up to date. Subject to your membership in the Frequent Flyer Program (FFP) of the relevant Star Alliance Member Airline. Save time with Air New Zealand and earn Airpoints Dollars When you join the Airpoints programme you will start at the basic membership level. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. I'm registered for grabaseat alerts but I'm not receiving them. No, AirpointsDollars can only be earned, not purchased. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. "Order a replacement Airpoints card" "Confirm my special assistance" "Reset my password" And there's plenty of more ways he can help. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. It's easy to change your personal information. Learn more about multi-factor authentication. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. Air NZ Booking Assistance: 0800 737 000. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. Calling from overseas: +64 (0)9 357 3000. Star Alliance frequent flyer programmes are independent and separate, therefore we cannot transfer your AirpointsDollars, points or miles between them. Airpoints enquiries - New Zealand 0800 247 764. For flights with AirNewZealand and our partner airlines, use ourAirpoints calculatorto see what you'll earn on a specific flight. You can also check the most recent Airpoints email you received, as your latest balance as of the send date will be shown there. Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. }
Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. Find out more about claiming missing points. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. You can login to grabaseat and change your email preferences at any time. For further information, or to apply now, visit Westpac or call 0800 888 111. Airpoints Dollars can be used to pay taxes and fees on flights within New Zealand Discounted companion tickets can be purchased with Airpoints Dollars in concert with revenue tickets Sharepoints accounts are available, combining point balances of up to four members Any seat on any flight can be booked with Airpoints Dollars One-way awards available If you call AirNewZealand, we will need to verify your identity in order to help you. Our lowest smart saver fares may not be available every day. The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. Seats are strictly limited - see the online 'counter' for the number of seats left. This may take up to 4 weeks to arrive. Can I transfer my AirpointsDollars to another member's account? You can unsubscribe at any time. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. The name on your Airpoints or Koru account must always match the name on your current passport. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. and he will do his best to retrieve it for you. You will need your booking reference and the last name on the booking. The family name used for the original booking. We think our grabaseat deals are so good that there is no need for child or infant discounts. At least daily and sometimes more than once a day. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. Air New Zealand Internet Banking. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Now $655 (Was $871) on Tripadvisor: Marriott's Ko Olina Beach Club, A Marriott Vacation Club Resort, Oahu. Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. Learn more, including what happens if you are having issues entering the passcode. Pro-tip: sign in to the website first, for the best Oscar experience. Can I transfer AirpointsDollars between frequent flyer programmes? It's easy to change your personal information. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. This varies week to week, but there are often several thousand seats available. Loyalty programme product innovation and optimisation. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. How do I update my name, account details and date of birth within my Airpoints account or Koru membership? display: -moz-flex;
Check your credit balance and find out how you can use your credit. No, AirpointsDollars may not be exchanged for cash. Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. With Shairpoints, New Zealand residents can pool Airpoints with up to four other Airpoints members to enjoy greater benefits. Simply enter your Airpoints number when you book a flight or with one of our travel partners. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Learn about the Airpoints programme. It also generates unique and strong passwords for your use. .content.header-bottom p {
The lock symbol and related URL containing "https" means thatthe connection between your web browser and the website server is encrypted, which is important. Thank you for your patience. Our team are happy to help with your Airpoints questions, so please get in touch. Visit airnewzealand.co.nz/koru for details. If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. Will my account be locked if I enter an incorrect passcode? 3. Over 2,700 flights are booked daily with the help of Airpoints. To reset your, , enter your username and email address and click Send. You can also purchase a Star Alliance upgrade using AirpointsDollars. See the Elite Airpoints Dollar upgrade chart. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. There are many ways to earn AirpointsDollars - to find out more,click here. Still got questions? I've forgotten the password and/or username I made up when I registered online. We've made sure that when you become a grabaseat member you automatically become an airnz member, but if you want to join Airpoints you'll need to register here. TTY users phone 133 677 then ask for 1800 132 476. What to do if you travel under a different name. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. You can now sign up to receive grabaseat email alerts. Don't share your personal information online. 4. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. Sales, reservations & enquiriesToll free (from within USA): 1-800-262-1234Calling from overseas, TTY relay callersSee our TTY relay callers instructions for further detail on this service, Online booking help Toll free (from within USA): 1-800-262-1234, Airpoints enquiries Toll free (from within USA): 1-800-262-1234. See the world with your Airpoints Dollars when you fly with Air New Zealand, the Star Alliance or one of our partner airlines. Compare and book leading operators from taxis and shuttles to limousines and helicopters.
If you've not registered yet, you can register for Airpoints online. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. If you have your Airpoints number and password. You can register for email alerts, bringing our best deals to your inbox each morning. Flight restrictions and routing restrictions apply. Can I use AirpointsDollars to buy prepaid extra bags? If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. To reset your password, submit your username or your email address below. If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. Your Airpoints number if you have an Airpoints related enquiry. These points can later be redeemed on your flights, rental cars, hotels and more. It also lets us contact you when required for example if we see odd behaviour on your account. Just ask "What is my credit balance?" There are lots of ways to earn AirpointsDollars and Status Points, and some come through later than others. If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. NOTE: If you are a KSA, . HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. The relevant month, will be the statement period set out in your monthly statement. To reset your password, submit your username or your email address below. Airpoints Terms & Conditions. You can use a credit card or debit card for this. Airpoints Airpoints is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. You can also use AirpointsDollars to buy seats from many of our Star Alliance Partners. Supplementary cardholder also means joint or additional cardholder. You can also used them to pay for rental cars, holidays, wine and Koru membership. .content .usp-content .price-currency {
If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. General terms and conditions and Grabaseat fare conditions apply. Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. (AirNewZealand reference numbers end in "H".). Safety videos. Westpac Airpoints credit cards comparison table , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. I have recently changed my name, how does this affect my Airpoints or Koru membership? The same applies if you are a Koru member. Please note we are not reissuing Airpoints cards now. Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. }
You may only request status with one participating Frequent Flyer Program each time you qualify and may not switch Programs during the duration of that status. What to do if you travel under a different name If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. 4. Auckland, New Zealand. Sorry, these alerts are only for customers living in New Zealand. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. How do I check my AirpointsDollars balance? Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. To save you waiting, our Oscar the chatbotmay be able to assist. This is a security feature to protect your account. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. Pro-tip: For the best Oscar experience,sign in to the website first. TTY users phone 133 677 then ask for1800 132 476. sign up to receive grabaseat email alerts. What happens to my AirpointsDollars if I move away from Australia? 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. To start, please enter your username. Islands. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. Login - Air New Zealand Internet Banking. For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. .content.header-bottom {
We'll email this reminder to you, along with your Airpoints number, and a link to sign in. You can often make changes to your booking online. and he will do his best to retrieve it for you. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. You can also sign in to the Air NZ app, which will . You can use your Airpoints Dollars to book a flight. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. This should also be the same name that's on your current passport. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. Are grabaseat deals only available online? .content.header-bottom .usp-content > div {
Long haul. Simply click on the "sign in" button on. Your Airpoints number if you have an Airpoints related enquiry. Shop Huski, Spiegelau, KitchenAid and more. Redeem your Airpoints for free Air New Zealand flights Get Deal 2 uses today 5% OFF Over 5% off when booking a flight and rental car together at Air New Zealand Get Deal FROM $330 Featured Flights: Best fares at Air New Zealand starting from $330 Get Deal View Details 20% BONUS When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Airpoints Store Online | Shop Fashion, Beauty, Home & More | Air New Zealand Free delivery NZ wide Shop with Airpoints Flexipay 10,000+ Great rewards Featured Products Mt Difficulty Shop Mt Difficulty Pinot Noir Rose A141.30 Huski Shop Huski Beer Cooler A44.99 Champagne Laurent Perrier Shop Cuvee Rose NV Bamboo Jacket - Limited Edition A253.00 Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. You can continue earning with our Airpoints partners during this time. 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. I already have a airnz account That's great! I've lost my Airpoints card, or it's been stolen. To reset your password, submit your username or your email address below. To change your account details, please see the FAQ below. Learn more about suspicious emails and messages. Be spontaneous and act quickly, be flexible with travel dates, number of passengers or the destination. It is important because the confidentiality, integrity and availability of our digital systems, ensures that we are able to provide services to you while keeping you and your data safe and secure. We continually take measures to increase cyber security to protect you when you're engaging with AirNewZealand online. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. Can I exchange my AirpointsDollars for cash? How can I improve my chances of getting a greenlight deal? You will need your booking reference and the last name on the booking. Some flights with our other airline partners may also earn AirpointsDollars. I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. The family name used for the original booking. You can use the same username and password to login to grabaseat. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. Our lowest fares sell out quickly and may not be available on all flights or days. You should always be careful when you share any personal information on social media or in emails as there is a risk this information could be misused. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. .content.header-bottom .usp-content.slick-initialized {
Simply tap the Airpoints logo to get there. .content.header-bottom .usp-content {
Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. , category rank is 116, monthly visitors is 223K Is the email and mobile verification process mandatory? Cuisine and wine. Getaway packages. Airpoints Dollars are credited to the person who actually travels, regardless of who pays for the ticket. The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. margin: 0;
You also won't need to enter all your details and have someone snaffle it from under you while you're typing. Some emails may contain website links that are not safe to open. Airpoints and AirpointsDollars are registered trademarks of AirNewZealand Limited. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. The Airpoints credit cards are issued by Kiwibank Limited . Air New Zealand Internet Banking. View the current offers here.. Star Alliance member Air New Zealand runs the Airpoints loyalty program. You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. Learn more about suspicious emails and messages. Pre-seasoned and ready to use, Lodge Cast Iron skillets are manufactured under tightly controlled metal chemistry and exacting mold tolerances to deliver a consistent product for even heating and superior cooking performance. I'm already an Airpoints member - do I need to register again? Airpoints is AirNewZealand's loyalty programme. How are prices calculated in the low fare finder? What happens if I do not have access to a registered mobile or email address? Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet.