If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. At last count, there are 81 Salesforce Trailhead projects for developers. I have the Milestones field in the page layout too. I have created also both categories. Note the filter. Note the filter. "I named the process :"Cloud Technical Team" !Not sure what is going on .. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! If you are short on time, start around the 20 minute mark. Don't be worried if you are updating several page layouts plus the console app. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Gosh how frustrating! Tweak service Console. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Book Now. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. stuck in challenge 6 please help. Modified 2 years, 1 month ago. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Why the change of heart? Thanks for the help! Some changes are done at Challenge 2. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Rated Accounts by State The record count for state and account rating are automatically added. "Not able to figure out what is wrong here. "Can you please help me, what am I missing? I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. The free lemonade offer worked! Review the steps to rename the console to 'Cloud Support Service Console'. Save & Activate.That helped me clear that error. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. The macro itself is working fine. Still stuck? Could you suggest how to troubleshoot it ? New Profile button, instead of hitting the Clone button on the Technical profile page. Ensure Milestones are configured properly for High Priority Cases. This is so annoying. hmmmm I think I just had to drag the filed onto the layout. Making dinner for Mom! Hi fixed it. If easier, feel free to email me some screenshots- rebecca@capstorm.com. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. The custom email button I made was visible instead but was not approved by the Trailhead check. 43 are for Admins. Ask Question Asked 2 years, 8 months ago. I fixed it, it was a really stupid mistake. Does it work? For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Please guide me on this.Thanks. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Your help is needed! rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Have a question about this project? Please post some details of what you have. Glad you figured it out! Thanks!!! Rated Accounts by State The record count for state and account rating are automatically added. One of my favorite new things this week was taking a shower with my whole block collection. When you start a create a new report, simply click to start with a clean screen. Tried it all, from custom : support profile to standard user, even admin. It's a picklist. Did you check the values? Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Does this help? Thanks in advance. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. I'm chasing my own tail. I have the same problem and my Entitlement Process is already active :(. Remember you can only have one assignment rule per object and the instructions specify two routes. thanks a bunch. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I add wrong queue to Presence Statuses but I still have the same issue. I also got this error. But not able to finish this challenge . Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Found my mistake (apart from taking it too literally). You cannot customize its label or logo". !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. []Safari Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. I can't figure out what this error means. (might not matter)The biggie- violation action- Does need to be dynamically assigned. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. but i don't know what is next step? Good! (jealous? If you need more help, leave a comment! Thank you for your time and response. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! I just finished the superbadge. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Billing Topics (Billing_Topics) with Payments and Reimbursements. Does somebody have a thought? (I made a custom button as well for this one.). I have created data categories and Subcategories and have activated.But have issue with the above error. Look at the page layout and enable knowledge. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Could you share what you have for your dashboard/report/etc and I'll take a look! Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I have created data categories and Subcategories and have activated.But have issue with the above error. THANK YOU! Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. He laughs when I poke his nose and tries to take toys out of my hand. I was convinced I was missing something and racked my brains over it. Did it help? Select edit page4. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. I have enabled the knowledge user check box in the user profile. We recommend using a new Developer Edition (DE) to check this challenge. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. It is hard to give many hints about this step without giving away too . Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". I am glad that you figured it out. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Nice and informative blog! Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Service Cloud Specialist Superbadge Challenge 6. Processes. I had problem with the chart, now everything is correct. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. That is frustrating! I dont see any check box under layout properties of Knowledge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Thanks for your time! Could you share some details of what you have? Thank you very much for such an interesting post. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Thanks! Wait 24 hours then re-create the process. The worst error! Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Click the cog in the upper right hand corner. In fact, you need to have better coding style to pass the challenges. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Knowledge Basics for Lightning Experience. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. rebecca@capstorm.com. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. You also get personal insight into the life of a Trailhead Baby! Would you like to share a few more details on how you currently have things set up? I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. When it works it plays a sound to tell you that a case has been assigned to you. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Test it first by using real email addresses before you hit that button! Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Open a Case in the service console.2. The free lemonade offer worked! Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. please help. Sometimes it seems that the most frustrating problems have the simplest solutions. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Something is blocking the challenge checker from fully running. Ensure Agents have access to Knowledge when viewing a Case. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. I have named and renamed it (Over and over and over). Ask Question Asked 2 years, 8 months ago. Hello, I passed the first challenge but i still have a question. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Use the search o. Hello! Ensure you set up the routing for Advanced Cases properly. Service Cloud Specialist Superbadge. Youll need to enable this whole feature before you start I wont give away what its called! Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. on 6th challenge. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Ensure you create 'Billing Topics' for Knowledge." Below are tips and gotchas for each report / dashboard. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Its awesome once its all working. Something a little odd- Have you added the chatter feed/publisher to the layout? Anyone studying for their Service Cloud consultant certification. Ensure you group report results correctly. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. The challenge says "add the option for agents to compose emails within the console while looking at a case". Ensure the Case Reason and Type Analysis report format is SUMMARY. Grief! Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. He laughs when I poke his nose and tries to take toys out of my hand. Keep working, great job i believe you should like my post home care specialists. No. It was an interesting project, and I wanted to share some lessons learned from . I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Leave a comment for the Trailhead Baby! I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Its upsurd. Did you start with a clone of the correct profile? It is reason i m getting this error. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?)