Requesting your refund is easy. Remember me I sent an email to Briana and asked how my process going on? It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. BBB reports on known marketplace practices. Changes in an organization are about more than just policies. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Suggested companies are based on peoples browsing tendencies. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Any that you do not require can be opted out through your online account. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. You should receive your refund within 30 days after your agreement end date. 9. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Regus are not transparent with their pricing. 5. And whatever the future brings, were able to handle that too. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Of course, she did not reply to me yet! I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Regus flagged this review for containing harmful or illegal content.Read more. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Please remember that the retainer is refundable at the end of your agreement. We ask all our customers to add an automated payment method to their account. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You will regret signing with Regus. They would not remove the items that I didn't want. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. I am a small business and cannot afford any of this. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information The retainer fee doesn't guarantee a successful outcome. A member of our team will get back to you as soon as we have the details. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. S. Where's gone them? Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Hey Sandra and Regus, just return my retainer back then I would not post anymore! The reason why we're asking all our customers to provide details online is to prevent fraud. My contact end of March 2021. It can take many months and still not response. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. After being in my new office they are increasing rent by 8.7%. Need to find a different location? All rights reserved. We use dedicated people and clever technology to safeguard our platform. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. this is absolutely gross and scam. They are scammers, and incredibly dishonest. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Manage your Regus account in one place and make bookings on the move. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Available for as little as a day, or as long as you need. They charge an excessive retainer fee. I already enter my bank information twice. Company CEO: Linda Worthington Prices are subject to change and will vary depending on the specifically selected products and services. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Best, Lorraine Brule Global Customer Service at Regus. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. 8. If it has been longer than 30 days, please get in touch so we can investigate further. One time I was waiting on the phone for almost three hours. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. Weve cut the cost of selected workspaces* for a limited time only. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. If you refuse to pay their bogus invoices they will send you to collections. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. Don't be fooled by that. The complaint has been investigated and resolved to the customers satisfaction. Any that you do not require can be opted out through your online account. Regus is a scam. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. think about how low this company is. Once they sell you something that will be the end of you being treated as a valued customer. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. This is a complete con, and scam through and through. but when u need support / CS to talk and solve ur problems its literally non existant. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. I posted the review here and Sandra replied to me. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. You should receive your refund within 30 days after your end date. He hung up my phone rather than transferring my call to them. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. 25% off. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. We have checked and cannot find any payment details set up in your account. Office staff are always friendly. The complaint has been investigated and resolved to the customers satisfaction. Stay away!! I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Regards, Sandra Melody Head of Customer Services they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Companies can ask for reviews via automatic invitations. I got an email from trustpilot. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This will surely increase the credibility of your complaint. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. This company has the worst customer service I have ever experience in my life. After investigating we noticed that your online request was missing. Submit a complaint and get your issue resolved. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A member of our team will get back to you as soon as we have the details. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Regus is a complete and total scam company. They charge an excessive retainer fee. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Find event and ticket information. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Theyre a great place to connect with colleagues, clients and other like-minded businesses. same goes with debt collector from malaysia that emailed me abt 3 months ago. Please note: Change Management is 1-day training program (Friday). International Association of Better Business Bureaus. The additional increase in your monthly fee is due to the annual indexation. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. October 14 Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. As expected, I didn't get any reply yet from Regus. I would recommend that anyone considering using this company to think again! We found a responsible person where we inform her about the problem. BBB is here to help. Our team members have always been in touch with you and worked with you to rectify this matter. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Regus flagged this review for containing harmful or illegal content.Read more. We use dedicated people and clever technology to safeguard our platform. [protected]@regus.com but did not receive reply. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Our coworking spaces are designed with collaboration in mind. Paid for parking online and have now received parking ticket from private company. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. I have requested a retainer refund for almost three months. Trustpilot is assessing this review in accordance with our flagging process. Interested in a new product or service? I look forward to receiving more information from you. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. You should receive your refund within 30 days after your end date. Hi Hannah, Im sorry if you felt the need to escalate this. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Stay away!! Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. My Regus ID: ********. Avoid at all costs. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. 6. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I would love the opportunity to help further but havent been able to identify your account. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. This is a multi-location business. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Professional rooms for your next training session, interview, or pitch, wherever you need it. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. This will ensure the agreement ends at the current final date and will not renew further. October 8 With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Regus are not transparent with their pricing. Lets find the right workspace for you and your team. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. It took almost 2 months. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Transparency is very important to us, and all services can be opted in/out through your online account. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. but when u need support / CS to talk and solve ur problems its literally non existant. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So last week I logged in to cancel my membership. Its an automated process. There is non existent customer service department. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Regus does not communicate with customers via telephone. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Kind regards, Lorraine BruleGlobal Customer Service at Regus. I still did not hear anything back from them. BBB Business Profiles are subject to change at any time. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. Please could you send those details to me at lorraine.brule@regus.com so I can support you? The vital skills students learn will be immediately applicable to their careers. I really thought that this company would be a good option for expanding our business. Become better managers and business leaders by achieving optimal personal and business performance. But change is necessary and you as a change manager will be expected to lead from the front. And of course, they just charged me $244 for November. If you refuse to pay their bogus invoices they will send you to collections. BBB Business Profiles may not be reproduced for sales or promotional purposes. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The complaint has been investigated and resolved to the customer's satisfaction. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Please advise what can we do to get back our retainer refund? I sent Regus how my retainer process is going? Location: Singapore We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Verification can help ensure real people write reviews about real companies. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Regus lacks personal approach The centre's staff are friendly and helpful. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. When could I get my retainer back? Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Regus helps businesses find and create the right workplace for their people. They would not remove the items that I didn't want. We have a team of specialists available 24/7 to help you find the best solution for your business. But the Regus does not have flexibilities, nor willing to retain long term tenants. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Because Regus prefers to hold that retainer as leverage over you. I was a customer with a licensing agreement set to expire on December 31, 2022. Hard revenue focused. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . We ask all our customers to add an automated payment method to their account. Ts and Cs apply. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Regus keeps its policy for payment from customers, only. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. As you can see from your statement of account, available online (e.g. Avoid at all costs. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! It made me crazy and I asked him to talk with Myesha or Dom. Thank you, Lorraine Brule Global Customer Service at Regus. DO NOT give them your payment info, DO NOT sign with them. October 23 Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Hi Mike, Im sorry if you felt the need to escalate this. They signed me up for things that I didn't ask for - didn't realize it in the fine print. It won't go in any direction! Setting up an automated payment is straight forward and can be done through the online portal. Thanks again for your comments which help us improve. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. We will then confirm your payment date and amount. That exception is made on the understanding that an additional service retainer is payable. Be part of a vibrant coworking community with dedicated desk or hot desking options. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Appreciate your immediate reply. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. The company left an official comment on this complaint. But when It comes to a refund retainer. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. This company has the worst customer service I have ever experience in my life. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Your satisfaction is very important. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. When they try to collect the rent, their speed is very fast. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Office staff are always friendly. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason.