It came in December of 2021. Unlike others, my experience has been excellent. After some thought, we purchased the G-7 and just love it. It is now 11/9/2020 and still no repairs for the panel or cover. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. One of those you get what you pay for. It has been over 200 days since I paid for a hot tub from LPI that I never received. Now it's almost December and after nearly weekly phone calls to LPI, we still have no panel despite being told by several LPI reps (including ******* & *******) that it was sitting in their shipping dept w/****. Because they are built cheap. Read more about 5 Ways Hot Tubs Improve Your Health! How do you choose the best hot tub for back pain? Im yet to get a check for what Ive paid or the financing off my credit report. If there are only a few people you plan on inviting into your hot tub (lucky them! Simply start adding items to your cart or contact us if you have any questions. Its not how most major manufacturers do it, but that is how they are going. I received the cover in early December and there were NO metal strips built in. Fortunately, we are blessed to be on the right side of what this has done in our industry. Caldera is not part of LPI at all. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. We make sure the activities are fun and entertaining. Weve helped 100s of people find relief from their everyday pains with our spas! Purchasing a spa from this company is the single worst house-related decision I have ever made. 140 complaints closed in the last 12 months. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. Purchased spa from them in 5/2022. Click on an image below to learn more about the product. Paid for it in early May. LPI is responsive but not actually taking care of the core issue and they need to be held accountable. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. I currently have spent $753.99 so far. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. After all, opportunities for long soaks in the hot. Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. We apologize for the delay. EVERYONE I have dealt with in this company has lied to me. Follow and subscribe to watch spectacular Rocket League events. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. All Rights Reserved. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. We purchased a swim spa in March 2022 from a local dealer in Pensacola, under the agreement that a damaged corner panel would be replaced under warranty by the company (LPI). 2.5 Baths. Multi-Layered Fiberglass Reinforcement. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? Lets here people thoughts on this company. We've been playing on both sides of the fence for four or five years now. I have never been lied to so often by so many people in my life. I have a Huion H610 Pro V2. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. There have been 32 payments in the . Well guess what it did and a lot. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. This business is deceitful and your warranty is pretty useless if they dont respond. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . I have had nothing but problems with this tub since then. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. AWFUL. BBB Business Profiles may not be reproduced for sales or promotional purposes. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. Still gathering info on the tub my friend got. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. BUYER BEWARE!!!!!!! Steve and Jason both are great and their delivery service crew also. The better maintained your tub is, the longer your investment in health & relaxation will last. Our records indicate the cover lift was received on Saturday 1/28/23. With detailed information on each of the hot tubs, you will discover new features and what to look. Read about common issues that spa & hot tub owners run into and how to fix them. There was correspondence between a representative and the customer with an offer being made. Yet, our baths are about so much more than aesthetics. It took 8 months to get the extra filters that I purchased at original purchase date. Your partner in design. SOLD DEC 9, 2021. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. They are all under 5k. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. Text Size:millwork district dubuque apartments why did jillian leave workaholics. . If you have back pain, especially lower back pain. The only info he obtained for me was that he put in another service request and that it was an issue with the manufacturer and I would have to wait, that was all he could do. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. So they obviously didn't test it. But thats given you ever get it built and delivered. Or from pretty much anywhere. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? Read about how to fix it to restore your covers structure and functionality. We are the largest hot tub retailer in the United States with over 50 locations across the country and offer financing options for many of our spa products. Integrating our industry-changing hard top cover with acrylic spas has been a dream of ours for many years now. We also had issues with communications from the company for a long period of time. Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). Visit Website. Its purpose is to strengthen the They are on Craigslist in my market. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp In addition, my balance increases monthly and is now showing 3200.00. A hot tub that doesnt heat properly is understandably frustrating. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. All products are proudly made in the USA. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. Needless to say I never heard from her again. Covid has changed the game. See our Beginners Guide to Buying a Hot Tub. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Very risky in my opinion. I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next Evergreen Place offers activities at their location for residents. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . I have now stepped up the phone calls to every other day in the hopes of making progress. Upon receiving it home and after the installation I realized that what I purchased is not what I received. I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. What else is the plan. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas . Re: Curious about LPI / Aqua Living / Dr Wellness. ), then we have the best 4 person hot tubs for you! Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor.