Reduced customer requests save you time and ensure you dont get an overwhelming amount of bad, shipping-related reviews these can kill your business before it starts. Doing this can save you some money, especially if youre selling low-cost products. This helps automate importing new products as you look for items your customers will love. Shopify has a free policy generator to help you with that. So, how to create a great dropshipping return policy that fits your business model? With tables, comparisons are easier, making decision-making easier. If you do, you will have to confirm with your suppliers that the carriers that they use can ship worldwide and determine if some countries are excluded. Your shipping policy should include the following information: You may decide to offer delivery inside your home country only, especially if the items that you sell are large and would be subject to high shipping costs. Not all dropshipping stores have them, so adding them will make your store look more trustworthy, and there are more advantages to it! Shipping costs are calculated during checkout based on weight, dimensions anddestination of the items in the order. For instance, if your supplier offers only a 7-day return and refund period, it doesnt make sense that you provide a 30-day money-back guarantee. #: Acknowledge local, international, and domestic customers. In this situation, contact the supplier to resolve the issue or use AliExpress Buyer Protection. Here, include the different costs associated with each shipping option If you offer free shipping with orders above a certain amount, state that on the policy. 2022 Guangzhou Haoqianyi Trading Co., Ltd All rights reserved. Tell people the measurements of your sizes in inches and centimeters to satisfy customers worldwide. Its as simple as having the DSers app installed in your Shopify store and adding products. 1.1. Heres how to create a dropshipping shipping policy in 5 narrowed-down, clear steps: Start by deciding which shipping carriers work best for your business. Its also important to explain issues that can cause delays perhaps you only process orders on weekdays? While the technicalities of dropshipping, such as shipping and returns, can seem daunting for the uninitiated, with some good planning and policies in place it can become a very lucrative activity. But, it is important that you mention this possibility in your shipping policy and provide your customer with the steps on what to do if their package is lost. On the subject of a dropshipping return policy, accepting returns shouldnt even be a question but a given. This blog discusses and gives you practical advice on the best ways to create a well-outlined, informative, and well-segmented shipping policy for your dropshipping business. It will buy the product from AliExpress for you and insert your customers details. AliExpress Dropshipping: A Complete 2023 PlaybookShopify, The 9 Best Dropshipping Websites for Your Online Store, PayPal Is Now Available to Pay for Your Shopify Bill, 6 Tips for How To Be a Successful Dropshipper (Full Playbook), How to Create Your Shipping Policy (With a Template and Examples), What Is Affiliate Marketing and How to Get Started, The 19 Best Dropshipping Clothing Suppliers To Grow Your Business, Product Line Extensions- What They Are, Examples, and Tips for Forming Your Strategy. Here, briefly mention the key points of your return and refund policy. The link provided here redirects you to our main page for additional information on this policy (add a link), In case of any additional queries, please get in touch with us at (provide an email address they can reach you through). At this point, ensure that your buyers know this time does not account for the shipping duration mentioned at check out. To understand how to create your own dropshipping shipping policy, you must first understand what a shipping policy is. Kindly account for these charges as you place your order.. However, more issues arise from having many customers submitting a refund request, such as an increased need for customer service and shipping logistics. If thats the case, then the return shipping address will have to be the one at your supplier in China. This way, whenever you get an order, it will be easier for you to find the supplier on AliExpress, as well as keep track of price changes. Thus it makes the profitable model of online drop shipping to date. Generally speaking, a dropshipping return policy should contain at the very minimum: As an eCommerce plugin for WordPress, WooCommerce has its own Orders menu where you can find, manage, and refund any order you need. Setting up your AliExpress dropshipping store. Unsure if youre capable of selling a certain product? At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. And, theyre right! boxes and military addresses, which are both common exclusions. They also have a Buyer Protection, which guarantees 60 days (for some countries 90 days) in which the buyer can ask for a refund. We process all orders within 24 hours of a successful payment. A No-Nonsense Guide. So, if you dropship with Shopify, please draft and set up your return and refund policy page. But, as we mentioned before, try to match it to your suppliers. Drafting an adequate shipping policy when you are dropshipping all comes down to asking your potential suppliers the right questions: their handling time, processes, the carriers that they use, where in the world they can deliver to and the costs, the typical delivery times and how customers can track their orders. This way, your customers will have a personalized shopping experience. The shipping methods and delivery times per region are represented by the following table: Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. It lets you grow without worrying about having to manually order dozens (or more) of products on AliExpress. Often, we get sidetracked trying to make as many sales as possible, so we start drafting the most eye-catching headlines and product descriptions ever. The return shipping costs will be paid by the customer. Hiding shipping costs from the buyer until the end can negatively affect the shopping experience. . Yes! If a customer wants to request a return, how long do they have from the day of delivery? Once the order is shipped, we can not alter the shipping address anymore. Items are so cheap on AliExpress because all merchants selling on AliExpress source merchandise from Chinese manufacturers. My name is Patryk and I've been dropshipping for 2+ years now! Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not. All you need to do is to send us your product list, and we'll do the rest for youproduct sourcing, purchasing from the factory, quality check, custom packaging & inserts, and order fulfillment. Then, give them the correct return address. I already spoiled the first reason why you should include a shipping policy when dropshipping, so let me tell you about the other reasons now. Also, this drop-shipping theme ensures complete satisfaction and offers a 30-day refund with a simple policy. A dropshipping return policy page should be vital to start dropshipping. 57.41 $ 3.07 $. For domestic buyers, having multiple shipment options can work for you. But what happens when the description doesnt match the product? Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Allow for some time so the customer can contact you if there were any issues with the product or with delivery. If you want to do this manually, it might be a good idea to have a spreadsheet handy with a list of all the products on your site, the amount youre selling them for, the amount they cost on AliExpress, and a link to the AliExpress listing. Failing to follow up feels very scammy and can push many customers to request a refund just out of fear of getting tricked. But its also possible to set up shipping options based on regions. How to Give Refunds If Youre Using WooCommerce? In fact, if you dropship in Europe, youll have to provide a 14-day, no questions asked, money-back guarantee required by the law. We will offer full refunds for this, excluding the shipment cost. You should also verify if the carriers used can ship to P.O. There are many differences between Aliexpress and CJDropshipping, but these differences are majorly result from the fundamental difference between the two platforms. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. Once you begin selling, store expenses and eCommerce fees can stack up, so you need to think about finding dropshipping products that minimize these risks. How to Create a Dropshipping Return Policy in Shopify? For most international shipments, additional fees like customs will apply. Dropshipping is a fulfillment method. You add the products youd like to sell from AliExpress to your store. Your guide to online selling & ecommerce business success. If you arent shipping to a specific list of countries, you should mention it in your shipping policy. But truthfully, its not any more complicated than what I described above. Shipping is increasingly complex when running a dropshipping business. Do you offer free returns (you cover the shipping)? Having a shipping policy is advantageous in several ways: A transparent shipping policy covering everything related to your shipping process, shipping costs, and durations makes customers trust you and your products more. So, if an item doesnt come as described or arrives damaged, its often your legal obligation to accept a return request. To avoid this as much as possible, you could have a size chart to help your customers find the right fit. Why Do You Need to Have a Dropshipping Return Policy Set Up? This article is over a year old and it was one of the most helpful articles I have come across regarding shipping policies! One way wed recommend selling AliExpress dropshipping products on Amazon is: Once you set up DSers, you can also create Amazon listings out of existing products in your store or create offers for existing Amazon products if youre already selling on the platform. The above is true for most AliExpress suppliers, but most dropshipping suppliers won't cover return costs for defective items because in their minds, they didn't manufacture the products, so they aren't liable for defects. If after 14 business days you do not have your products, kindly email us for more assistance.. Get all the information you need with this blog. A shipping policy outlines all details about how your store fulfills and ships purchases to your customers and usually accounts for both international and domestic orders. Prepare the questions youll ask suppliers. Add Products to Your Store. Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. What Is a Good Dropshipping Return Policy Template? Doing this will help your buyers get an accurate picture of the product size, colors, and fit and decide if it suits them or not. While operating an online business, acknowledge all your potential clients. Many suppliers will offer it for free. Link back to the main post on this here for more clarification. After reading this article, check out this article to learn everything you need to know about handling returns and refunds when dropshipping! To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. If you are dropshipping with AliExpress, you should be prepared for delivery times of up to 30 days! Hey! To avoid angry customers, you should know how to deal with these long shipping times. With this, youll decrease your customer service tasks and reduce unnecessary emails back and forth. Never skip adding these default pages to your dropshipping store. When theres an issue with an order a customer placed on your store, its usually because the order never arrived or your customer is not happy with their purchase. With a well-outlined dropshipping shipping policy, customers find little or no need for more assistance on shipping matters because they can easily find everything they need within your shipping policy. Thus, while below are some of the core things you should include in your shipping policy, only you can decide which shipping information is important enough to your customers and store to warrant being in your shipping policy: The time it takes to process and package an order for shipment determines how fast it gets to the customer. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Then, just copy our Do Dropshipping Shipping Policy Template above and paste it in Shopify. Fortunately, there are many different marketing strategies to test and apply to your business. You can always give your shoppers alternative 3rd party shipping methods for regions you dont cover. Do Dropshipping is compensated for referring traffic and business to these companies. What Is a Dropshipping Return Policy? What to Include in a Dropshipping Shipping Policy? AliExpress Dropshipping is the form of retail fulfillment where the Dropshipper (seller - You) collects orders from customers and transfers them to the actual AliExpress seller (supplier). This can be done by being transparent with them in regard to your shipping practices. Order urgencies differ from buyer to buyer, and if your store offers different shipping options, state that on the policy and include any additional cost related to each shipping option. Your competitive advantage will be reaching and serving your customers faster and better than your current competitionin other words, marketing, operations, and support are how you win. Now that you have your store filled with products ready to sell and dropship, what do you do once you get your first order? [WEBSITENAME] provides a [90] day warranty period. Not to mention that the global freight situation can change unexpectedly from one day to another, which is something that you have to take into account when drafting your shipping policy. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. The product that came doesnt match the description; The buyer was promised a genuine but received a fake product; Room 709, Building No.1, Xitouchuangzhi Center, Xihu District, Hangzhou, Zhejiang, China. Finding US dropshipping and Print on Demand Suppliers is hard work. Its great that youre learning about dropshipping first before starting your own store, I think that the blog will help you a lot with that, haha! Aesthentials have the perfect shipping policy. Feel free to skip the above step if youre using DSers. To get the latest news and latest updates from us. DSers allows you to automatically choose ePacket shipping on checkout for all orders on AliExpress. Your customers may be willing to wait longer for the lower prices that you offer this is often, after all, what differentiates a dropshipping business from a more traditional online retailer that holds inventory. Start youronline businesstoday. 1. However, informing your customers upfront can make them aware of this before deciding to purchase. Starting AliExpress Dropshipping with our free Google Chrome Extension. Yes. Sign up for Shopify's free trial to access all of the tools and services you need to start, run, and grow your business. Also, your customers in the US have the Federal Trade Commission (FTC) protecting them as buyers. It is one of a dropshipping store's standard pages and contains a set of rules that determine the "when & how" of returns on your store. We offer international shipping, but its limited to the countries given below (Here, add a list of all the countries you are willing to ship to.). You could even offer them same-day deliveries while stating the costs involved. But we've yet to mention how powerful your return policy can be for increasing the number of sales you receive. You, as an eCommerce store, should have your separate dropshipping return policy. Drop Shipping Agreement Template Save, fill-In The Blanks, Print, Done! 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A dropshipping agent can help you buy in bulk and store in a warehouse thats close to your customers, resulting in faster delivery as a bonus. Here is a dropshipping shipping policy template for your inspiration. Use it to create yours, but ensure you customize it based on your unique shipping practices and options. It was founded in 2010 and is owned by China-based Alibaba, one of the worlds largest ecommerce companies. Or, go online and check out your competitors policies to understand the points to include. My only question is, will it be yours? Do Dropshipping Businesses Need to Have a Shipping Policy? Unfortunately, dropshippers often leave the customers to pay for their returns. Thank you! High-quality product photos where potential customers can see precisely what theyre buying are vital to your success. The customer makes their purchase directly on an online store, the supplier simply fulfills the order, usually in unbranded packaging. A good dropshipping shipping policy should cover all the important information about your shipping process, including but not limited to: PRO TIP: The reality is that dropshipping stores are different; so are their shipping guidelines. Im glad to hear that you found the article helpful! Dropshipping is a fulfillment method. Our mission is to make your order fulfillment much easier so we can save your time and energy, at same time using less money to reach the best customer satisfaction rate. In the exceptions segment, you can mention how you intend to deal with refunds and returns and any cost the buyer would incur, together with the duration of the validity of the policies. Although the delivery costs from China to the US are usually acceptable, shipping vice versa can be much more expensive. For faulty goods, please send us a picture via email (insert email). The next best alternative that might work better for you if shipping is an issue is offering refunds without asking for a product return. Disclaimer: The Do Dropshipping Shipping Policy Template is no legal advice. Who Pays the Return Shipping Fee: the Customer or the Dropshipper? By doing this, your shipping policy will be displayed during the checkout process! So, here are all the pros and cons of accepting free returns: As a marketplace with different sellers, AliExpress has one general Free Returns program where you can return an item within 15 days for free if its unpacked and undamaged. This drives costs down and helps them offer free or cheap shipping costs, too. So, always ask if thats a possibility. If youre in the shoes and clothing niche, there are still ways to decrease your return rates and soften the blow as much as possible. You can use the AliExpress Buyer Protection if the item doesnt arrive within the deadline, comes damaged, or is different than described. Many sellers on AliExpress have existing product photos you can use on your store, and basic product descriptions are provided as well. With current trends in the eCommerce industry, you can integrate shipping software into your store, thereby making it possible to offer your customers real-time figures on how much they will pay to ship items.