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These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. Plus Ups are excluded. Kick back in the living and dining area. The Haven offers courtyard attendants who bring cold towels, fresh fruit and poolside refreshments in the suite's private pool area. It will likely also be in accordance with the level of personalized service that you recieve. Please fill out the form below and Heather from Flow Voyages (or a representative from CruiseWestCoast.com) will contact you as soon as possible. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Bored now, I hope my "opinions" have been useful to most reasonable people, maybe first time cruisers, who wish to book their own excursions and speciality dining, so they know they're done how they'd wish they were done. With up to 598 sq. Please view our advertising policy page for more information. Butlers (and concierges) are generally not part of the pre-paid gratuities pool. One of the primary reasons someone may choose to book a stateroom in The Haven is due to the access to the private venues available only to guests of The Haven. We sailed NCL for the first time in June in the Haven and our butler and room steward really "made the cruise" for us in terms of the shipboard experience. my fiance also loved to order pizza for late night, and would order it from anywhere on teh ship with the cordless phone that comes with your room. cleaned and ready - that failing then escorted to the Haven restaurant or other specialty restaurant for lunch. To find out more, please, Traveling with a group of people? While this is not a true pro-active butler service, it is a major step above a loyalty lounge concierge. Basically they make sure you are happy in your suite and will do everything within their power to get what you need/want from anywhere on the ship brought into your suite. Luxury bath products in stateroom bathrooms. Two minutes later they called again and got the same answer, and the third time they called a further minute later they seemed angry with him. Ours is a mini spa suite by the way, Night night [emoji42], No butler or concierge for you. Norwegian Cruise Line's "ship within a ship", The Haven, offers a high-end luxury experience exclusive to guests booked in its suites. Norwegians two ships in development, the Norwegian Breakaway and Getaway, will also feature the Haven when they launch in April 2013 and April 2014. Available on Norwegian Dawn and Norwegian Star. It works every time, and I get my soda fix. Youll also discover that sometimes there will be a separate line for Suite or Haven guests to board the tenders when returning to the ship. As is the Butler services anywhere from 4 or more staterooms and would be at odds to, escort that volume. The quality of a butler can vary but cruise lines put great emphasis on training so passengers are usually wowed by the service they receive. Case in point: Norwegian Cruise Line offers butler service in The Haven suites. Available precruise to assist with onboard reservations for restaurants, spa treatments, shore excursions and more. In all three cases that I have been in a suite the Butler did the escorting - the Concierge. By Known for high-end luxury voyages to the most exotic and far-flung ports on the globe, Oceania cruises overlook no detail when it comes to high-class service. ), http://boards.cruisecritic.com/showthread.php?t=2518748&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2495216&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2395495&highlight=butler+request. was busy handling technical details with the registration process. The concierge usually has a desk in the ship's reception area or, if specifically for passengers in a certain cabin category, the concierge may have a desk in the library or a special VIP area of the ship. Guests staying in this type of Haven accommodation additionally receive complimentary access to the NCL Thermal Spa Suite onboard during regular spa hours. Powered by Invision Community, Also I was told my last cruise they give you those cordless. Can someone please tell me what it means when you have a Butler/Concierge service for the room you booked? By continuing to browse the site you agree to our use of cookies. They also handle your priority disembark at the end of the trip. You did not book a suite. 301 Route 17 N, Suite 1150, Rutherford, NJ Enrollment required. So as you can see each cruise with a butler is different, There have been trips that we never used the butler. We enjoy eating in the restaurants more than we would the room. Upstairs is an outdoor sundeck with padded loungers and clamshell seating. //]]>. Luxurious details such as platinum keycard to stateroom. As previously mentioned, Jewel-class ships do not have a dedicated private restaurant. What they do: Butler services include packing and unpacking, complimentary dry cleaning, shoeshine and related services, dinner reservations in the ships' specialty restaurants, spa and shore excursion reservations, salon and spa appointments, arranging cocktail parties, providing gourmet snacks (including caviar) at tea time. Voted "The Caribbean's Leading Cruise Line" 2013-2022 by World Travel Awards, This website uses cookies. Cruise butlers aren't magicians and they sadly can't cause seas to be less rough or clouds to go away. We'll run a soft credit check to find special offers, but it wont affect your credit score. he got the biggest kick out of doing that for some reason, and coming back to the room to have the pizza there and waiting. The butler basically takes care of your personal needs food and beverages (in cabin coffee maker) - the cabin, You will also have the services of the ships Concierge to arrange ease in getting on and off the ship; dining. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. NCL's Club Balcony Suite's new (bonus) amenities include pre-booking onboard dining and entertainment 125 days prior departure, room service (food-beverage delivery twice per cruise), free laundry service (1x bag) and pressing service (once per cruise), Welcome Aboard gift (1x bottle of sparkling wine). Planning a cruise for the coming year? As each course came out the butler delivered it to the room. The butler is your personal host during the cruise vacation. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Whenever I check into a cabin with butler service, the first thing I ask is: Does this ship have bitter lemon and can you fill my minifridge with it? What is Norwegian Cruise Lines largest ship? *Square footage and stateroom configuration and capacities vary by ship. ft. Deluxe Owner's Suite with Large Balcony Sleeps up to 6. You will be able to leave a comment after signing in, By Another thing to consider doing is to fill out Hero cards for the workers. You will also have the services of the ships. The Deluxe Owners Suite with Large Balcony contains a large bedroom (sometimes two) with floor-to-ceiling windows, and a separate living and dining room area, and large balcony with lounge chairs. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Many other mass market cruises offer butler service for parts of the experience, for instance, we had a butler for our private beach villa at Half Moon Cay while sailing on Holland America Line. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. Guests booked into any Owners Suite or Deluxe Owners Suite receive three bottles of liquor from a special menu, along with unlimited mixers, sodas and bottled still and sparkling water. We expected beggars on the streets of the big cities but not on the ship. Started August 27, 2021, By So we'll be trying that out next summer! We aren't in a room that has the Butler/Concierge, but just wanted to know for future reference what exactly it entailed. While this is an absolutely fantastic service, a cruise butler is an active helper vs a passive one waiting for you to ask a question. The Courtyard pool area for example is accessible to all guests, while The Haven Sundeck is reserved for guests 16 years and older. There is another thread about tipping the Butler good luck with that one. On the other hand, without a butler, once onboard you can call the concierge or visit the suite lounge and introduce yourself. This service is generally at specific times, so be sure to inquire with your Concierge if your sailing has any tender ports. Improve earnings, maximize rewards and track progress toward dream trips. A neat chance. With up to 574 sq. Sleeps up to five guests. However, when it comes to cruise butlers, and to a less extent concierges we're talking about a premium level of service that is actively designed to make your cruise experience special. All Rights Reserved. ft.*. Guests who are booked into Haven accommodations enjoy additional perks beyond those already mentioned! Phoenix Concierge Services. The Haven is usually located at the front of the Norwegian Cruise Line ships, and guests will often times be able to experience the same view that the ships captain possesses from many of The Haven spaces. Spanning and impressive 6,694 square feet. 2023 Norwegian Cruise Line Holdings Ltd. LIMITED-TIME ONLINE OFFER: GET 25,000 BONUS POINTS, 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruisetour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Skip the lines and be personally escorted on and off the ship at the pier and at ports-of-call, 24-hour trained and certified suite butler. Onboard, you'll find a concierge at The Retreat, the special VIP areas of the ship -- indoor lounge and sun deck -- where only Concierge-level and suite passengers are allowed. But if you're cruising The Haven, you're in for a special treat. You'll feel like a VIP -- and you are one! For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. I think I used my night butler more with night room service etc. Makes reservations for evening shows and other entertainment options. Booking a suite is a pricey endeavor but it can be worth it with all the perks you'll receive: an included premium beverage package, prepaid gratuities, $300 per suite onboard credit to spend on the ship any way you like, free Wi-Fi and a personal butler. 19952023, The Independent Traveler, Inc. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. From unpacking your suitcase to pouring your champagne our butlers are at your service, Champagne, custom selection of liquor**, fruit, bottled water and sodas, Sparkling wine, bottled water and fruit on Embarkation Day, Nespresso Coffeemaker and Tea Forte tea bags, Invitations to an exclusive breakfast and lunch, Specialty dining delivered to your suite from any restaurant (cover charges apply), Treats delivered right to your door each night, Bliss Collection by Norwegian pillow-top mattress, Fine linens, feather duvet and pillow menu, Plush bathrobes, slippers and oversized bath towels. While cabin stewards can often find basic items such as toiletries that you might have left at home or making sure that your ice bucket is always filled, their job is to clean your room and make your bed etc. Butler service also means waking up with coffee and more While cruise buffets do beckon in the morning, it's not really that easy to get up and moving when you've had such a fun night. .One family cruise we were in Cagneys. Another thought concierge is a joke because the restaurants are the only thing they do and if you don't make a reservation before you leave you eat in your room. Available to suite guests, the butler will also handle shoe shining, dry cleaning and bring coffee. Concierge guests get priority reservations for cruise excursions, dining and onboard activities. After 50+ cruises, only our second with NCL, we are booked in a cabin with butler servicewhat services can we expect from the butler? NEWS: Since May 2015, the NCL charges US$7,95 for room service dining. CC Help Jenn The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine. ft.* complete with a double bed, double sofa bed, and a Murphy bed, your Family Suite can accommodate up to six* guests. Luxurious Accommodations on board Norwegian Bliss Private Sun Deck exclusive to Haven Butler Available Around the Clock Throughout Your Stay Private Haven Courtyard LEARN MORE Home Company Locations Phoenix Concierge Services. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. Serve a welcome glass of Champagne upon arrival to your cabin. Help you plan and execute a cocktail party you host in your suite. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. Available on Pride of America, Norwegian Dawn, Norwegian Sun, Norwegian Sky, and Norwegian Star. The same cabin called 3 times. Luxury line Silversea offers butler service in every single suite on its ships -- regardless of category. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Minisuite is a balcony room with a slightly bigger bathroom. Concierge services: A concierge is on hand during the day to help make onboard dining reservations, book shore excursions and spa appointments, and answer questions about ports. Related: Inside Regents new $11,000-a-night super suite. The current welcome offer on this card is quite lucrative. It would be an awkward situation for the Concierge to escort every suite passenger on board. - you should always consider paying more if they did something special for you that made your cruise more enjoyable. If you forget let say your jacket and your in the theater you call your butler. The concierge is over the butler, so if you have any issues with the butler, let the concierge know, and most likely will resolve the issue. By *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. What they can do though is virtually everything in between. to observe the boarding process and see how smoothly it worked. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. The concierge can also help you plan special occasions and celebrations. While some cruise lines offer a personal, in-cabin butler, Disney's concierge is more of a service that concierge-level guests can access when needed. Here is a thread from somebody that is doing the Haven for the first time - not sure if you are in the Haven, but there are comments about the butler there. Just be reasonable in your requests and expectations. Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). ft.*, your Family Suite sleeps up to six* guests. Is your point person for information on ship happenings day-to-day. You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. Your butler is there to make it happen. The other thing that the Butlers will do is they will spend some time explaining to you the facilities and how the ship works. Concierge. Similarly, they can't make the ships stay in port longer or travel faster to the next destination. Fancy enjoying breakfast while taking in a sunrise over the ocean? Full Time, Part Time position. So how did you manage to shanghai the Concierge to escort you - maybe Platinum + + + ? Butler & Concierge Service Before you set sail, every cruiser is required to attend a muster drill led by the Norwegian Cruise Line ship crew.