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On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . The trade-in value is the original purchase price, excluding charges such as tax and shipping. Please see our return/exchange policy Sunday: 12 PM 9 PM ET. For a price quote on specific engraving requests, please visit your local KAY Outlet store. On Why do you measure jewelry in millimeters? Kay Jewelers was founded in August 14, 1910. You just need to follow some tips to get $25 off select merchandise. It looks like your microphone is disabled. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). The gold in the ring alone is worth more than $600 if I took it to sell just the gold. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. As a long time customer, I feel like I have been rob. Top of the Page. From guiding you to the perfect engagement ring to handling a purchase-related question. The ring came in perfect condition, no scratches or anything. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. I had read all the reviews after purchasing, and got really worried. Great Staff and very pleasent and helpful. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. He gave me 1000% great customer service!!! To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. Also bought Avery the bear for st Jude hospital great cause. We will repair or replace your mounting without charge if any defects are found during this period. 327 She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! We appreciate that you've chosen Kay Jewelers. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 They sell no bands in store. Both gifts from my husband were purchased at this store and I had the receipt. they accept all major credit cards, PayPal, and Apple Pay. I don't believe that we should be charged. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. All of our rings are sized to what has been determined is an average finger size. They worked together to approve a replacement bracelet for about the same value. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . durable and stronger than white gold. How will I know when my order is ready for pick up at my KAY Outlet store? This being, because it wasnt inspected. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. November.25.22 5:20pm. Order number: [protected] That was not going to fly. Customer Service Technical Support. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. They had it sent back and returned on December 29th. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Top of the Page, If I want to mail a payment , what address should I send it to? Certain metals such as tungsten and titanium cannot be sized. Do not buy from them. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Learn More. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Score 2.3. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! There can be some limitations, so pay attention. Monday to Friday: 7 AM 1 AM ET. We were never notified about the incident. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Posted Meghirdetve tbb mint 30 napja. #freethebear" I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { For a price quote on specific engraving requests, please visit your local Kay Jewelers. So don't forget to put the discount to use. Top of the Page, What do I need to bring with me to the store to pick up my order? From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . They treat their employees like numbers. This ring constantly loses the diamond and have had multiple issue with it. TargetCW. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Kay Jewelers customer service and expertise. Please read reviews from customers as myself or I promise you that you will regret going to Kays. It looked like they played soccer with the ring. min-height: auto!important; What is KAY Jeweler's return and refund policy? He decided he was gonna get it appraised and wanted to wear it because it was so special. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? One pair was fine. I mostly enjoyed the shopping experience from here. A company you know and trust. Will I have to pay shipping charges if I request in-store pick up? Learn more Is this your company? Extended service plan: We owed $320.00 as of Nov.10, 2022. Very disappointed with kay. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Ring sizing service will take up to three additional business days. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. See reviews below to learn more or submit your own review. Doesnt seem like much but its a $600.00 difference. Shipping has always been top notch and quality too. MORE+, You are offered a chance to save up to 10% OFF. Exchanges can be made at any Kay Jewelers location. Customer Service Number: 1-800-527-8029. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. The diamond came out four days later! Lease Purchase ProgramLearn MoreApply Now Facebook. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. without changing your browser settings you agree to their use. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. We encountered an issue signing you up. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. . We value your privacy. Top of the Page, What is your policy regarding conflict diamonds? Color gemstone jewelry is not eligible for trade-in. I wouldnt recommend this place at all. I highly recommend this store and customer service representative. Worst experience ever. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. They have been horrible to deal with for a refund. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. *Exchanges are not accepted at kay.com. I was told it could be exchanged by 2 different managers. Unsubscribe easily. We tell them why were there, and they start looking up our account. - did not follow up. A diamond's value is determined by its carat weight, color, cut and clarity. Learn more For a price quote on specific engraving requests, please visit your local KAY store. .owl-carousel .owl-controls .owl-pagination .owl-page span { Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. With our free tools, you can check out the . With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. You should not buy your engagement ring from this jeweler. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. (Trade-ins are not accepted at kay.com.) In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. .main-header .primary-navigation ul li.nav-link.active { Top of the Page, Can I return a special ordered item? Will I have to pay shipping charges if I request in-store pick up? Their telephone number is (845) 564-2205. It was three rings together. The best part is that she did this on one of the busiest weekends for Kay Jewelers! The whole experience has been awful, do not shop at Kay! Repair paid for and diamond replaced. Not very customer friendly, Desired outcome: Our customer service begins with the sale and never ends. Voyez comment nous le faisons et nous pouvons galement vous aider. Solitaire engagement rings are the perfect representation of your love and commitment. She returned my call within an hour. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Original review: Feb. 26, 2023. No, there are no shipping charges applied to orders shipped to a store. The diamond in my ring fell out on May 7. It can take up to ten days for this service. Customer care will lie about resolving the issue. Read full review of Kay Jewelers and 2 comments. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Corporate Phone Number: 1-800-877-8169. In order to start the call, please close this box and then unblock your mic in your browser settings. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. Let us know in the comment section below! That's a great deal. Your Jewelry Consultant is ready to talk! By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. I was told it could take up to 72 hours to hear back from a supervisor. Credit options: color: #515666; In addition they replaced the setting for the other earring for no". I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Really on a Sunday? Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Not a phone call. FAQ. 5. GO TO kay.com. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. Beyond that, he took no responsibility for the monetary loss. I've already spoken to the store manager, I do not want to speak to him again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Platinum is pure metal that is naturally white and much more 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { This is where the fun begins! All other gemstones are referred to as semi-precious. I purchased 3/4 diamond studded earrings. color: #515666; That man was at that store every time I came in. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Later I was told it was a custom order and not returnable for that reason. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Visit Kay to find your dream ring today. Kay Jewelers should not pressure and make their customers feel uncomfortable. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? What address can I use? Be the first one to find this review helpful. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. KAY Outlet offers engraving on select merchandise. That ring is worth 3x that amount now, and $600 for it is unacceptable. MORE+. 5 Ways To Personalize Your Anniversary Gift. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. Unsubscribe at any time. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. I love my Leo diamonds. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches } Contacted Kay Jewelers. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! What are you looking for? Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. You have added the max number of Favorites. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Text (855) 221 - 6255. In addition, all necessary repairs must be completed by our representatives. I have over 8 years of experience working in retail and customer service. I gave them the ring to have it repaired and they have lost my ring and will not replace it. How can they make sign that and dont release my ring? Yes, special order items are able to be returned. If I want to mail a payment , what address should I send it to? Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. If you visit the Spring field Mall location, Faviba will take good care of you. That's a $1360 difference. Both gifts from my husband were purchased at this store and I had the receipt. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Really?!? Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. 2020 for repair. You all are Rock StarsSheena. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. We were baffled because we have a Kay's credit card, and have been there several times prior. The price I paid in 2003. It was a great relief to have it arrive so soon. The eligible items for the discount range a lot. Ring sizing service will take up to three additional business days. It looks like your microphone is disabled. Claim it and get a lot of features. Fix for a reasonable amount. We went to the Kay Jewelers located in Pentagon Mall. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Also to let employees know they should not ask personal questions like their social. We let the people know we were just taking a look around, we were not looking for anything specific. color. Desired outcome: Phone Number: 1 (800) 527-8029. Do you offer any warranties on your merchandise? Kay offers customers credit options to help them finance their purchases. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 Text (855) 929 - 4190. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.