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When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. Disclaimer. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . Very Sad! Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. Who is responsible for return shipping costs? Transfer money online in seconds with PayPal money transfer. If you want return shipping to be insured, see our section on alternative return shipping options. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. In some cases, you can't know for sure. How do you know it is your item the buyer takes a picture of? I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. Fear of what could happen could be keeping you from making the income you deserve to make. We hope that we didnt portray eBay as being perfect all the time for every transaction. I was paid for my item and the original ship cost. 4 min article. Another big tip always use the proper packaging! It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Otherwise not as described on arrival. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. Yes, no, maybe. I want to share an experiance that cost me lower seller ratings score. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. Look at the metal bent in! This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". (Valid reason for a return, and I thought it worked when I sent it out). Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. You do not have permission to remove this product association. Thats not even the best part! If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. As a seller, I know when I'm being ripped off or when someone is being truthful. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. So CALL eBay when something like this happens. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. When a case is opened, the buyer is asked to upload photos and offer details of the item. I agree. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. We appreciate the feedback. If they deny it, escalate it to eBay and they will more than likely rule in your favor. Itens devolvidos que no atenderem aos critrios abaixo podero estar sujeitos a um reembolso parcial. If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . Need an update on an open return request? You're also responsible for any return shipping you promise to pay in your return policy. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. Recently I put up some items I wished to get rid of where the buyer would have to make . Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Can I still get a full refund? We use cookies to ensure that we give you the best experience on our website. However, it already is quite flat. How To File a USPS Delivery Complaint in a Few Clicks. Grab our Beginners Guide to Selling on eBay to help you get started the right way. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Anyway, I don't think you should publicly announce your refund offer. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. You shouldnt have problems getting back the money that the item is worth. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. Important Well be able to help you quickly by chatting with you online or through a quick phone call. The item is only $25.00, but thetracked packet rate will be approximately $14.00. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. I just wish more sellers would beflexible depending on the circumstances. the Transaction Details page may have the requested insurance information. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. I'm more irked than upset about this basically because there isno provision for flexibility. I hope to here from EBAY and or the Community to help me make the right decisions. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. After following these steps, eBay will stop automatically approving your buyer's returns. I sent an item back to the seller, but it got damaged at some point in the shipping process. He returned the item because it didnt work when he received it. on The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. The choice is not up to the seller, that is . Damaged Item Who Pays Return Shipping? eBay is taking action to protect sellers for shipments to and from British Columbia. Select your carrier and enter the tracking number. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. Dunno about that. If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. But, like I said, all I got was a form letter. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. This is what Ebay has gotten to and why sellers are the way they are. ~Sandy 0 Kudos Login to Reply or Kudo Options You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. I was indeed shocked that in was the first call this was resolved. The shipping for this item was about $3. 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Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Hopefully this isn't a seller in China. I dont think they really read this post. But at some point, the scammers are going to figure out the weakness in that business plan. Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? The seller will also pay for return shipping. Saiba mais sobre a Autenticidade garantida do eBay. Look for the receipt you received by email from eBay for the purchase. They are not allowed to mention a case in feedback. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. Love seeing what you guys findVery cool find on the stilts! Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Heres What You Should Do. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Also we would never sell a broken item pretending that it was not broken. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. To ensure there are no delays with your return, provide the necessary customs information to the buyer. 05-11-2014 Same old form letter rma number garbage. 2022 Flea Market Flipper. Enter reasons for returning the order. Look at the metal bent in! If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. eBay Selling! If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. If you select Other, enter the carrier name. The good news isyou dont need to explore all this yourself! It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. If you copy and paste the tracking number into usps.com it will tell you under product information if it was insured or not. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. Also, the seller cannot refund GSP charges. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. And is it mostly positive? The letter also stated that there would be no replacements sent. Here's how to send an eBay shipping label from the View return details section: Amazon Package Sent to the Wrong Address? If so I would have called back to get a new representative on the line to straighten it out. 2 Select your reason Be as accurate as you can so the seller knows why you want to return the item. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". Part Number: HPE-HP46C-MAG. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Do You Charge Return Shipping on Damaged Items? If you want to start your own business, the reseller business model can be a great place to start. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. As to a Return within the GSP for Not As Described, I would assume the same principle applies. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. Get streamlined shipping at no extra cost Simply pay the cost to ship. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Thanks. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. High-quality, easy online ordering, quick shipping. For more information, see our Condition of returned items policy. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Heres how to send your own label from the View return details section: Shipping labels for international returns. Once you request a return, the seller should get back to you within 3 business days. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective.