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For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Copyright 2022 boohoo.com. If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. Post if off! Follow the steps below: 1. Returns policy. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. APP EXCLUSIVE - 25% OFF ALMOST EVERYTHING!*. Please turn it on so that you experience this sites full capabilities. All rights reserved. Please return unsuitable items in its original packaging. Log onto our portal here. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items recieved we reserve the right to recover any shortfall from you. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. Please return unsuitable items in its original packaging. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace Your refund is on its way. Returns via the portal are fully tracked. Copyright 2022 boohoo.com. We have printer-less options too if you dont have a printer! If this could be the case, please check your emails including spam and junk. What should I do if I receive an incorrect or faulty item? There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. A refund will then be issued by Zippay once your return has been processed. To experience the full world of Boohoo, please enable these or check whether another program is I . You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Repack your items (These need to be unworn/unwashed/unused and with original tags). Your return arrives back at boohooMAN! All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. All rights reserved. this Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. You don't need to remember to keep your proof of postage - it's all digital! Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. You don't need to remember to keep your proof of postage - it's all digital! You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You can unsubscribe at any point. Jeans, Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. You will need your order number and email/last 4 digits of your phone number. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. 1. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. You'll then receive a full refund minus the cost of 1.99 for returning the item. I have received a faulty or an incorrect item, would there be a charge to return? Print returns label at home or in store options. Returns via the portal are fully tracked. Please wait 14 days before contacting us about your refund if you havent heard from us yet. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. For all other International customers, please return unsuitable items within 30 days of receiving your item(s). A typical refund will take up to 14 days + your banks handling time. Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. 3. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Cargo Pants, No packaging, no problem! Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. One of our customer service agents will be more than happy to look into this for you. You don't need to remember to keep your proof of postage - it's all digital! Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. You dont need to remember to keep your proof of postage its all digital! 2. Your order will be held in the locker for 72 hours. Select your preferred return option (Print returns label at home or in store options). A returns charge of 2.50 per parcel will be deducted from your refund amount. If you have a delivery related question or maybe you need to track your order. Returns are FREE for premier customers. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Tell us what you are returning and why. Make sure you keep your proof of postage! This does not affect your statutory rights. 90z Revival, You'll get an email once we receive your returned item. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. 3 Select your preferred return option Print returns label at home or in store options. See our, On dirait bien que vous nous rendez visite sur. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. Om van de volgende voordelen te genieten. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. Om van de volgende voordelen te genieten: California Transparency in Supply Chains Act. parcel to be delivered back to our warehouse and processed. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. Swim Shorts, All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Returns via the portal are fully tracked. Log onto our portal here. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. FYI FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. To experience the full world of Boohoo, please enable these or check whether another program is Please note, that returns will be made at your own cost. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. All InPost Lockers are in well lit, safe and secure areas with ample parking. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. How long does it take to process my return? Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. You've got 28 days to send something back to us from the day you receive it. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund. We don't refund delivery charge for those countries listed outside of the EEA. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. Returns are FREE for premier customers. Hear about exclusive offers, get early access to collabs & quicker checkout. You can cancel your contract here. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. One of our customer service agents will be more than happy to look into this for you. There are a couple of other ways to cancel your contract with us. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. There are a couple of other ways to cancel your contract with us. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. With just one click you can reduce the energy used by this website. Items must be returned within 28 days of receipt. On receiving your return the next step is for us to check the item(s). 4. You may be liable for import and pay a custom duty charge for orders over the customs threshold. Returns via the portal are fully tracked. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. | Read 2,121-2,140 Reviews out of 5,495 Tell us what you are returning and why :). Unfortunately we don't offer an exchange facility. Please turn it on so that you experience this sites full capabilities. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. One of our customer service agents will be more than happy to look into this for you. Hear about exclusive offers, get early access to collabs & quicker checkout. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). Thats why before checking out, its important you acknowledge that you understand this. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. A typical refund will take up to 14 days + your banks handling time. Select your preferred return option (Print returns label at home or in store options). We dont offer exchanges right now. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. With just one click you can reduce the energy used by this website. UK Choose whether the return is for a purchase made in-store or online. We've gone paperless! All InPost Lockers are in well lit, safe and secure areas with ample parking. 4. Returns are FREE for premier customers. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. By enabling them, you are agreeing to our. FYI Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Make sure you keep your proof of postage! Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. You can generate a returns label from our website, attach it to your parcel and then send it back to us. If your items dont make it back to us, youll need to open a dispute with the carrier. If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or via the Klarna app. Select your preferred return option (Print returns label at home or in store options). 3. See our, On dirait bien que vous nous rendez visite sur. Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. 2. You'll no longer receive a shipping note in your parcel. No packaging, no problem! We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Were really sorry to hear that youve received an item thats not in perfect condition. This two week period starts from the day after you receive your order (or from the day after you receive the last Underwear and swimwear can only be returned if the hygiene seal has not been removed. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. Were really sorry to hear that youve received an item thats not in perfect condition. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Return Request; 3. If you decide to keep one of the items, you need to pay for delivery. I can't see the refund on my bank statement. We would like to show you a description here but the site won't allow us. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. All rights reserved. Pierced jewellery cannot be returned for health and hygiene reasons. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. 1. If your items dont make it back to us, youll need to open a dispute with the carrier. 1. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). No packaging, no problem! Select your preferred return option (Print returns label at home or in store options). 4. 3. Underwear and swimwear can only be returned if the hygiene seal has not been removed. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. Find out how to return your item(s) at number 4. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). We don't refund delivery charge for those countries listed outside of the EEA. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Keep your certificate of postage safe as you will need this as your proof of return. Click here to start a return. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Refunds will not be given if they do not comply with our returns policy. 1. weareMAN. By enabling them, you are agreeing to our. With Klarna, Clearpay, Laybuy & Zip! 5. By subscribing, you agree to receive marketing communications from boohoo by email. OUR RETURNS POLICY. You'll get an email once we receive your returned item. Hoodies, With loads of styles landing each week and regular trend updates you can be sure to get the latest. You've got 28 days to send something back to us from the day you receive it. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. We've gone paperless! A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. By subscribing, you agree to receive marketing communications from boohoo by email. Returns are FREE for premier customers. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. Hoodies, If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. 3. *Extra 10% discount sent via email to new subscribers only. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. *Extra 10% discount sent via email to new subscribers only. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Quadpay for the items that you have returned. All rights reserved. Just pop your items in something non see-through, sealable & waterproof. here, and a member of our team will look into it. 1. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item (s), including any loss or damage, until we receive. Your browser's Javascript functionality is turned off. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). If you have a delivery related question or maybe you need to track your order. Please return unsuitable items in its original packaging. If your items dont make it back to us, youll need to open a dispute with the carrier. Post if off! Or simply return your items to the following address within 45 days from the date you received your parcel. A returns charge of 2.50 per parcel will be deducted from your refund amount. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet.