Here is the SessionManager.log extract: Go to Hardware and Sound. So we need to turn off the Wearing Sensors in your headset to avoid those annoying muting/unmuting acts. INFO 30-Apr-2020 13:39:25,022 [0x00002440]: RefId:[ad0ff72f-8952-4b5d-8abf-adadf8a832d7] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:17,700 [0x00003980]: RefId:[df699e92-c3b4-4608-b30b-b139f944742a] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton INFO 30-Apr-2020 13:39:26,218 [0x00002440]: RefId:[c078ae95-c187-4f63-b409-eb88a4953e1d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,727 [0x00002440]: RefId:[2eadd8c5-d21e-4e15-9702-511164d6c9a9] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Can you please try to see if it fixes any of problem? INFO 30-Apr-2020 13:39:25,342 [0x00002440]: RefId:[1b75a38d-65f2-424c-9e4a-25d1a661b604] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,726 [0x00002440]: RefId:[25f26156-8dc8-40ec-b18b-76b0ed397d46] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} On top of that I now get my headset muted the second I finish a call. It's only the mute button on headset that doesn't work. INFO 30-Apr-2020 13:39:26,502 [0x00002440]: RefId:[fef900d5-b6ff-4e6d-90ee-35c8c7a95868] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,829 [0x00002440]: RefId:[99247fa8-e61f-414e-b1a6-afd55664af9e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Secure Payments, Free Shipping to your doorstep and Easy Returns across Dubai, Abu Dhabi, Sharjah, Al Ain, Ras al Khaimah, Al Fujairah, and more - UO00ZHGJZWD | binge.ae With mute still on, end the call (either from the device or Lync). Free shipping. 5. INFO 30-Apr-2020 13:39:24,495 [0x00004ba0]: RefId:[4abf3ae3-3ce4-45ba-bc2b-e7657138ef48] Plantronics::CallManager::muteCall - Setting mute = 1 <>stream Unfortunately with yesterday's update to 16.4.246 the problem still persists. INFO 30-Apr-2020 13:39:25,475 [0x00002440]: RefId:[3857673f-adcf-44b6-9e83-a6455f940236] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again DeepSleep 9 plantronics.com . |__Plantronics H-series Headsets You need to address this issue Microsoft, where can I go to initiate action on this? Lync / Skype client actually plays Lync_muting.wav when you mute and nothing when you unmute. INFO 30-Apr-2020 13:39:26,793 [0x00002440]: RefId:[4c0161ec-36d8-4a3b-b1f9-19986ec58e1f] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Find many great new & used options and get the best deals for Poly (Plantronics + Polycom) Blackwire 3225 USB-A, On-Ear Mono Wired Headset at the best online prices at eBay! To mute the device, click Mute. Double-click your default audio playback device to view its properties. INFO 30-Apr-2020 13:39:24,997 [0x00002440]: RefId:[a1041009-2070-4ee3-91d0-357ebfb2bf24] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,483 [0x00002440]: RefId:[d863f404-8382-4200-9133-a0068fd505d1] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,361 [0x00002440]: RefId:[1fcb00f5-7fa6-40bd-a46d-2bfb6c7799cc] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again The Blackwire 3200 Series provides a best-in-class audio experience in a headset that s built for enterprise needs. 0 You can also set mute off alert to tone only. INFO 30-Apr-2020 13:39:31,864 [0x00004ba0]: RefId:[d3481ff9-aa2b-4110-802c-2d3a5f436925] Plantronics::CallManager::Fire_ExitActions - Fire_ExitActions: 3 Details Select delivery location Usually dispatched in 7 to 8 days Sold and fulfilled by Global Klamp. Two incidents at electricity substations in Flevoland left parts of the province without power on Friday afternoon. INFO 30-Apr-2020 13:39:25,831 [0x00002440]: RefId:[12ea5fdc-acaa-4235-950d-ef90ed11b983] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself. Plantronics B825-M Voyager Focus Uc Bluetooth Wireless Over Ear Headphones Without Microphone Black : Amazon.in: Electronics Electronics Headphones, Earbuds & Accessories Headphones On-Ear 20,65318 FREE delivery March 28 - 29. |__Plantronics Wireless Headsets 4. INFO 30-Apr-2020 13:39:17,431 [0x00004ba0]: RefId:[e85b385b-fe1f-46fb-9df8-2257cd6f525c] Plantronics::CallManager::Fire_EnterActions - Fire_EnterActions: 3 Mute sync is inconsistent with the mute button on the phone. I am not sure what's wrong. INFO 30-Apr-2020 13:39:17,458 [0x00004ba0]: RefId:[effc14b6-1deb-4c5d-b5de-47e4c5b9115a] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged So now the headset mutes at the beginning and the end of each phone call. INFO 30-Apr-2020 13:39:25,119 [0x00002440]: RefId:[3751fc67-eaea-404f-8009-5641bef1930b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,397 [0x00002440]: RefId:[d6b61029-269e-40d1-9f3d-00b9f589f6c0] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Allworx Phone Headsets INFO 30-Apr-2020 13:39:27,028 [0x00002440]: RefId:[a2aa1e30-a76c-4492-bc42-6a297db9fa3d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon until you hea r "pairi ng" and the hea dset LED s flash red and blue. US $150.4. |__Yealink T20P T22P T26P T28P T38G INFO 30-Apr-2020 13:39:26,059 [0x00002440]: RefId:[02552c46-456a-476d-8114-bca17a37c815] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged CcE[Z9Ttt40IFFq e` ( J0 @-Jf@1FAzJB 9>@@AE';j,f!Lfvespx(?r&!L |__Polycom IP Phone Headsets Open the Control Panel. 790 0 obj NOTE: Choosing this option will turn off all notifications from Plantronics Hub, including for mute . and our INFO 30-Apr-2020 13:39:17,431 [0x00004ba0]: RefId:[3ec6c21e-4722-4745-8292-5c1d31061809] Plantronics::CallManager::Fire_ExitActions - Fire_ExitActions: 0 The reason this is happening is that the calibration of these sensors is a little bit off, as when you tilt or move your head wearing the headset, the same Focus 2 thinks that you are putting the headset down from your head or putting it up. INFO 30-Apr-2020 13:39:26,331 [0x00002440]: RefId:[bbd3b787-a8cb-405d-833e-c19f51e6e6a7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,035 [0x00002440]: RefId:[1029773a-74e1-4b23-a922-135da569f749] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged Sorry for inconvienience. INFO 30-Apr-2020 13:39:26,718 [0x00002440]: RefId:[96c32f3f-9d0f-4b80-894b-b6f971dc7d88] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,763 [0x00002440]: RefId:[d3a52a8a-0f21-42fc-80ac-1175bfa19c88] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} hb```b``$_30 +RnmlXk*AkG1ra`? Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. INFO 30-Apr-2020 13:39:25,534 [0x00002440]: RefId:[08b66f77-a3d1-4bbe-a7ea-53d7a01769ad] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:24,705 [0x00002440]: RefId:[ac924e0f-f218-468f-9159-c00c75c4bb41] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged INFO 30-Apr-2020 13:39:25,534 [0x00002440]: RefId:[5ba16141-2cdc-4b13-91d0-4a8668cdbdce] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Hi, Could you confirm customer's Windows 10 version? While the call is active, mute the call from the device or Lync. Now, the mute/unmute function on the headset will work but the status on the screen shows it Unmuted. I filed the report via the application. The language in my office right now is a lot worse than that as I work in sales and rely on the phones. INFO 30-Apr-2020 13:39:26,868 [0x00002440]: RefId:[c916bb86-16c2-43a0-9cf7-a141b19a4c64] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,972 [0x00002440]: RefId:[1d1c7c5b-58d4-4159-a154-ce337d0f4cc9] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged Voice Tube Mic Computer Headset Plantronics Compatible USB Headset Adapter. INFO 30-Apr-2020 13:39:25,214 [0x00002440]: RefId:[ec55ec33-4193-427d-8a65-c3f106000910] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again
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