Search. At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. Virgin Media have recently changed the way you reset the password for a secondary email account. We will continue to provide support for already existing email accounts, which will remain open. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. Let us know how you get on. 09:19, I got through yesterday via the Whatsapp which I think is a very good service. New around here? 2. - edited However, when clicking on such links, it generally redirects you to the contact or support pages. Click to mark as a Helpful Answer, or use Kudos to say thanks, on To learn how to contact Virgin Media through their online forums, scroll down! To find out more about the Community check out our Getting Started guide, 10-09-2022 Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). These phone numbers work for people in the UK only. You clearly have access to the internet because you have posted here. 1. Hi @Crashedagain. Registered in England with number 02591237. 0345 454 1111 - if you're calling from any other phone. on on is there a solution to enable us to reset the password. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. 3. If this ever happens to you again we have information on how to deal with fraudulent calls here. on 25-08-2022 By using our site, you agree to our. New around here? Please enter your email Forgot your email address email address ? Learn moreHave I helped? Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. To contact Virgin Media Ireland by post, send letters to the following address: Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. How to Contact Virgin Media. on 2. To learn how to contact Virgin Media through their online forums, scroll down! Changes to our Acceptable Use Policy for Virgin Media Mail. Business Development Executive @ Virgin Media O2 Business. 09:38. 19:00. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 09-07-2022 I will pop you a PM across now, please keep an eye out for the purple envelope in the top right . 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? 15:49, and miscreant example email address is very apt. You can also contact Virgin Media by visiting the contact page on their website. I was genuinely wondering why you could not use the form. GetHuman features available: Current hold time. To confirm, have you been able to try different web browsers? 4. human). 09:05 They certainly are! 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. on the email account is set up within my main virgin media account. This website uses cookies to give you the best experience. The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. Sales service for mobile 0800 064 3820. 11:18 They are free if you are on the Gig1 . You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. A Virgin mobile account alone is not sufficient. I work during the week, so don't get a chance to call at any other time. This must have been coincidentalI have one box with a line going to house(cable ?) You can contact Virgin Media customer services on Twitter @virginhelp. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? on 04-07-2022 We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. 12:39. If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. We only collect anonymous data. 21:39. Find a Virgin company. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. They can look at options outside of the bundle deal for you. Possibly. New around here? I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? If you do ever need anything, please pop back and we'll be delighted to assist further. By continuing, you agree to our cookies policy. I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . Ask the community. For Virgin Media TV, broadband and phone customers. 12:35. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. You can use your mobile number instead of your account number in this process. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. The online chat button does not work! 10:50. I can confirm the number you were called from is not us. Cancelling my Virgin Media contract help page. You should still be able to add a third party email address to the VM webmail page via the method you are using. Sorry to hear of your service issues and experience with fraudulent calls. Its headquarters are in Hook, Hampshire, United Kingdom. Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. Try for free at rocketreach.co . As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. I just want a broadband upgrade also. While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option. Virgin Media does not have a contact email, so employ a different method contact them. Thanks to all authors for creating a page that has been read 98,155 times. Hi folks. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. Thank you for reaching out to us here, welcome to the community. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. 13:32. GIVE US A CALL. on 30-04-2022 We have been with you for over 18 years and have old @ntlworld email accounts. You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. Broadband, TV and phone customers should then press 1, mobile customers should press 2. I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. Virgin Media on social media. 09:04. To find out more about the Community check out our Getting Started guide. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. From a Virgin mobile or landline: 150. Virgin Media does not have a customer service email address. Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. 07-02-2022 There are 8 references cited in this article, which can be found at the bottom of the page. on Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. Talk to our experts and get your broadband sorted out in minutes. In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. Once you submit your complaint you will receive a text message within 48 hours with a case ID. That way I have definitive proof that the company has received my complaint and when they received it. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. wikiHow is where trusted research and expert knowledge come together. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . 14:34. To purchase products or services, or to move your services, call us to speak with an agent. ", So hence my frustration and tone of my OP. You can add attachments in this section of the contact form. Aaron has been with Selectra for over 3 years. Customer Service. 11:19. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on If you want to know more, the updated sections are 6.6 - 6.9. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Report any dodgy requests, emails, or calls to Virgin Media. Please enter the email address you use to sign in to your My Virgin Media account. Click Mark as Helpful Answer or use Kudos to say thanks, on You will be contacted by a member of our Complaints Team. All lines are open from 8AM to midnight every day of the week and if you call out-of . As with most Irish media and broadband companies, Virgin Media support is available to access over three main social media channels. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. 12-07-2022 13-07-2022 When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. 30-04-2022 - edited I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. 56 minutes ago. 08-07-2022 issue now resolved. Have tried assorted work arounds, but still can't get in. Contacting Virgin Media - by phone or otherwise. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. GIVE US A CALL. With our free tools, you can check out the . While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. 12:17. and is reached by going into manage other accounts. on 01-05-2022 08-02-2022 {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"