Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! As soon as I removed that link all was well again. I expect that they are simply burying their heads in the sand and do not look at all. So hardly time for a timeout to have occurred. Announcements, Guides & Community Updates. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Something went wrong. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I know that I haven't received most of the emails sent from btinternet.com addresses at all. 15h04. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Send yourself a test email. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. on on The article below can help if you do not have any other user account to test with. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Announcements, Guides & Community Updates. for DISH Protect Silver unless you call to cancel. Delays in Emails being delivered can arise from a multitude of reasons. 16h34. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. This isn't just a small delay. Townman, Gandalf. on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Thank you, JW. Can I move my BT Email address to another account? 'All of my contacts have it. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Do other emails they send get to where they need to go? 1) Set up an email address with a free service. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Problems with email. 20h31, on Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Go back to: Email help. 20h33 If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of It is very annoying, I hope you guys reach me out soon. One further piece of information. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. 10-07-2019 We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. 19-12-2022 16h05. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. on Many have had the same address since they first went online many years ago. TalkTalk allows you to access your email account for 12 months after you switch. on 26-08-2021 Email headers can be found by looking at the email item's properties. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I have it in a notepad file as well if that makes it more readable. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. I feel there is something going between Google and Apple. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Apple may provide or recommend responses as a possible solution based on the information It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. In my view, the Postmaster group are doing it the wrong way round. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. on Any suggestions please, User profile for user: What does this mean? Thanks for the examples that have been provided so far. Also one of the two that I received recently was sent in December. Customer: replied 2 years ago. Surface mail is also available; please e-mail us for . Thank you for your follow up. Looks like no ones replied in a while. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. 25-08-2021 This started suddenly about 5 or 6 weeks ago. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 26-08-2021 We shall never know, but fingers are firmly crossed that the service will return to normal. Maybe that's the issue, although there has been no problem up until yesterday. I've got a "failed delivery message". Though any rejection on our side should be returned back to the sender as a bounce. Are there really just two of us having this problem? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 19h32. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This will work as long as your old email account is still active. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. 19h39. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Email: timforrester@btinternet.com. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). This was a pain, but I went along with it or else I couldnt use email. Doing so can save hundreds of pounds. Apple disclaims any and all liability for the acts, 26-08-2021 21h18, I have got my email working again. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Does anyone have any other suggestions please?? 14h00, on It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Those who wish to hold on to their email account just have to log in from time to time to keep it active. All other emails to other systems have no issues. 23-04-2021 Today all of our emails addresses would receive, but not send. The account I am using is Gmail (the google mail). 16:52 EST 04 Mar 2023 Not receiving @btinternet email. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. You can link any BT email address to another broadband or Premium email billing account. Our standard shipping option is via Royal Mail airmail. If you're having problems, try logging in to webmail. Why? Any ideas? Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. You may have to register before you can post: click the register link above to proceed. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and I have exactly the same problem and would love to get a solution. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. ask a new question. 26-08-2021 What can be done to fix this problem please? I have entered the SMTP and IMAP details correctly but it still won't send. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. This site contains user submitted content, comments and opinions and is for informational purposes 20h13. (The fix did not work until I had quit Mail and relaunched it. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 25-08-2021 15h24. To start the conversation again, simply So, I did checked around it seems that smtp is not working. I have a group of 14 people set up under Outlook 365. I exited and restarted Mail and was then able to send emails again. We always endeavour to grade correctly and. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. , updated Sorry but how do I PM you, and what details do you need? PaddyB. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Thanks - last edited on View cart for details. on The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. This amount is subject to change until you make payment. By on Sadly not the same as my experience. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. 15h31. It seems that my account SMTP setup was changed (without my input). Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. by Then power on the phone and iPad and tell me if it still has the problem. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. 09-07-2019 Just goes straight to outbox, then tries to send . I can send & receive the bt emails using the Samsung mail app. If not, how do we get a moderator involved? 2 days ago I suddenly stopped being able to send emails and get the message below. The whole ISP domain is blocked. Rest assured that we'll do our best to assist you or get you pointed in the right direction. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Go through and update your details for each one with your new email address. Its probably not directly relevant to your problem, but who knows with Apple!! 13h37, on Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Last Thursday, I stopped receiving email from my @btinternet.com account. That is because he has a Virgin Media email address, which would be deleted if he switched away. A workaround would be to use another SMTP - for example gmail if you have a google account. Terms and conditions of the sale . [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. We'll need to look into this and we'll get back to you next week. What can we help with? Oops. 23-04-2021 When this happens. Thanks for your reply, Townman and thanks to Anne too. on Policies vary between broadband providers. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 13-07-2019 15h31. 3 users liked/thanked this post: Dave Bradford would love to ditch Virgin Media and get a new broadband provider. They forecast a response within 72 hours. BT need to deal with this at a high level, NOT an individual user's account. That sounds like something has been stuck in a queue somewhere. Any ideas? Looking through previous posts I see this has been a regular problem. Rachel Rickard Straus, Financial Mail On Sunday Examination of the message heads of the delayed emails might be informative. 26-08-2021 That helps us fund This Is Money, and keep it free to use. Just one other thing that might be relevant. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Hopefully, we can get this resolved quickly. My email is not sending from my iMac (iCloud). 15h33. Emails from btinternet.com addresses not received. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. on 23-04-2021 Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Last week I phones an advisor with a somewhat similar response. It seems that I can only send messages to my iCloud account from the iMac. 11h05. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Hi 23-04-2021 You can send and receive messages, but not actively manage the account. Surely other services would similarly suffer. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. I have tried sending individual messages and simple test messages but nothing works. Virgin Media says email accounts are only available to current customers. While members are not getting emails, they do appear as posts on the Google Groups page. Your post does not go to BT. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I can send test messages to my iCloud e-mail but not other addresses. I can receive emails. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. BT are blocking the complete domain which the sender is sending from. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. - We do not send parcels to PO BOX addresses. By coincidence(? 23-04-2021 One of the mails having been sent as long ago as April 4th. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. I cannot find an obvious way of asking bt about this! If not, how do we get a moderator involved? 15h22, on 4) Send an email to your main contacts to let them know your new email address. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. 19h37 I know it exists because I can pick it up on ios and via BT Webmail. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. 09-07-2019 My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 10h38 ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Have you had the chance to try the steps in the article below? 3) Import all of your contacts from your old account to your new one. I consistently receive this warning:whenever I try. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). 17h25. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". P.S. Copyright 1995-2023 eBay Inc. All Rights Reserved. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. How can we as customers get BTs attention and ensure that there is a fix? RobbieMac. 26-08-2021 5) Set up an auto-responder message on your old email address. 8h29. Sky allows former customers to keep their email account free of charge and indefinitely. on BT Email - best practices for postmasters and senders of email | BT Help, on I have deleted the app and reinstalled it. This is a BT residential customer to customer forum. For those that aren't arriving, things obviously get a little more involved. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. BT L1 agent wasn't able to resolve and it has been passed to their email support team. If yes, we recommend that you check if the issue persists while on safe mode. . by This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. This amount is subject to change until you make payment. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. to know I'm not alone. Anyone else experiencing the same issues? I anybody else having this problem. Sending or receiving email. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Delays in Emails being delivered can arise from a multitude of reasons. This amount is subject to change until you make payment. 10h59. Please check your email settings. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. After 3 years, then-current everyday prices for all services apply. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com We understand that you are experiencing issues sending emails. on 19-12-2022 13h18. Gmail and Outlook are two of the most popular. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 26-08-2021 19-12-2022 The other two people that are having the same problem are using Samsungs, but haven't said which model. Typical script! - edited omissions and conduct of any third parties in connection with or related to your use of the site. After 6 mos., if selected you will be billed $10.99/mo. What does this mean? This sounds fiddly, but isn't necessarily. 23-04-2021 https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on You can send and receive messages, but not actively manage the account. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. This morning I clicked on the email icon on my phone and was again asked to login. 14h17, on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? on To start viewing messages, select the forum that you want to visit from the selection below. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. If you click on them we may earn a small commission. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I changed "Authentication" to "Password" and clicked on "Save". The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. It's not just that there has been a delay. Can send emails fine from any other account. Has anyone else encountered this and found a solution ? From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Some links in this article may be affiliate links. 09-07-2019 11-07-2019 The accounts work on BT Webmail, both to receive and send. If that doesn't fix the problem, see the next section. I am using the Outlook app on a Samsung phone. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. 6h21. All other emails to other systems have no issues. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. on If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. Does anybody have any idea how I can resolve this, other than changing ISP. So it seems to be something between Android and BT Mail. Yesterday, I managed to contact BT via webchat. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. MisterW, bobpullen. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Ive also tried not using advanced settings at all with exactly the same results as described above. It's reassuring not to be alone. If I go into iCloud web page, then I can send and receive as normal. Comic should be in the grade given in the listing title. 6) Make a list of all of the accounts and logins that are linked to your old email address. A forum where Apple customers help each other with their products. Tried on various devices with same result. We repeated the test and the same thing happened. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. The worrying thing is I don't know how many other emails I'm not receiving. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. They must realise that they have a dreadful name. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. I then asked them to login to BT webmail and send me another email and that one came through straight away. Might that apply in your case too? on When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Accounts that are inactive for six months . The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 6h00. I consistently receive this warning: whenever I try.
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